Tags for ‘related products’ not working as expected

  • Resolved wm90

    (@wm90)


    4 years, 10 months ago

    Dear readers,

    Thank you for taking the time to read my issue/question.

    I have a question related to ‘tags’. I want to use those to optimize my related products, which are shown on a single product page.

    At the moment I use 2 sections for this, because I’m trying stuff out. First a plugin called ‘Woo Related Products’ (which is set to use ‘tags’ instead of categories) and beneath that, the default Woocommerce related products (which looks both to categories and tags).

    However both sections are not displaying the related products that I would expect. Let’s say I have these products (sorry it’s in Dutch, otherwise it doesn’t make sense):

    – Pokemon armband (rood) per stuk
    (the tags I gave to this product are ‘pokemon’, ‘armband’ and ‘merchandise’)

    – Pokemon armband (blauw) per stuk
    (the tags I gave to this product are ‘pokemon’, ‘armband’ and ‘merchandise’)

    – Pokemon armband (geel) per stuk
    (the tags I gave to this product are ‘pokemon’, ‘armband’ and ‘merchandise’)

    – Pluche Minion Dave +/- 16 cm (nieuw)
    (the tags I gave to this product are ‘pluche’ and ‘merchandise’)

    – Assassin’s Creed sleutelhanger met logo en Skullhead
    (the tags I gave to this product are ‘assassins creed’, ‘sleutelhanger’ and ‘merchandise’)

    Now this happens: when I navigate to the first product of this list (the red pokemon bracelet or in Dutch ‘rode Pokemon armband’), I expect to see at least the blue bracelet (and the pink and yellow one, which are also in the store). Because these products share exactly the same 3 tags! That should be a perfect match right?
    However, I see maybe one of them, but mostly other merchandise products like dolls, t-shirts, keychains etc. And of course, this is probably because they share the same categorie (‘Others’ or in Dutch ‘Overig) and they share 1 tag together called ‘merchandise’. But still, shouldn’t the related products show the best matches? So when most tags are the same?

    Does anyone have an explanation for this?

    Thank you in advance!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Erica K. a11n

    (@piratepenpen)

    Automattic Happiness Engineer

    4 years, 10 months ago

    Hey @wm90,

    Reading your forum post above, it sounds like related products on your product page aren’t quite showing up how you thought they would. As a heads up, when using default WooCommerce (without Woo Related Products active), while groupings can be influenced by tag or category, this isn’t something that is guaranteed or can be set by the admin. You can read more Set up Related Products, Up-Sells and Cross-Sells documentation.

    Since it sounds like you’re wanting more control, we recommend reaching out to the Woo Related developers to see what options and capabilities are possible with that plugin. Otherwise you may want to consider some custom development to get you there.

    Hopefully that points you in the right direction!

    Thread Starter wm90

    (@wm90)

    4 years, 10 months ago

    Dear @piratepenpen,

    Thank you for your reaction!

    I reached out to the Woo Related developers, to see if they can help me further.

    Maybe this is just the way it works, discarding which I plugin I would use. But still, I would expect the best matches (most common tags) to show up 🙂

    I also thought that it just maybe isn’t ordered.. So that it found 20 good matches, but because I’m only show 4 related products on the page, the best match is maybe on place 12 or 17..

Viewing 2 replies - 1 through 2 (of 2 total)
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