Support » Plugin: Drip for Gravity Forms » Tagging existing or new subscribers

  • Resolved Phil Derksen



    I’m simply trying to tag folks in Drip that are submitting a form, but nothing’s getting updated in Drip yet.

    I’m not adding Drip custom fields or updating other subscriber info. Just a tag.

    Some submissions may be for existing Drip subscribers, others may not.

    Here’s what I have setup in my form settings:

    I also double-checked and authentication with my Drip API token is working.

    Does it matter if the tag exists yet possibly (it does not in my case)?


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  • Thread Starter Phil Derksen


    Update: Forgot to add the GF logging add-on. Here’s what it has:

        [errors] => Array
                [0] => Array
                        [code] => format_error
                        [attribute] => custom_fields.
                        [message] => Custom field identified by '' has an invalid identifier (letters, numbers, and underscores only)
                [1] => Array
                        [code] => uniqueness_error
                        [attribute] => new_email
                        [message] => New email is already subscribed
    • This reply was modified 4 years, 6 months ago by Phil Derksen.
    Thread Starter Phil Derksen


    Spoke too soon. With the help of logging I resolved it myself. 🙂

    1) I toggled the “New Email Address” field off. I was thinking I needed that set as I may have existing and new subscribers use the form, but it seems to be working for both without it set (creating a new subscriber when needed).

    2) Although I don’t need any custom fields, I added one just to get past this error.

    Feature request would be to make custom fields optional OR indicate that at least one is required in this case (I’m fine with either).

    Thanks for a great utility plugin!

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