Support » Plugin: Tracking Code Manager » Tag shown on all pages not specific page

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author IntellyWP

    (@intellywp)

    Hi @kelc18,
    Thanks for choosing IntellyWP products.

    Could you please send us more information about how could we reproduce this issue?

    We need a web page URL, or more, where we can check the source code to see what is going on and, eventually, some screenshots of your plugin settings or about how you have defined the script.

    I hope you can understand that, without information, it is very difficult for us to figure out how to reproduce your issue and, eventually, help you to fix it.

    Thank you

    IntellyWP

    I can confirm this happens for me too, except I’ve tried to exclude a script on specific pages, and it still shows up in the source code.
    Happy to send details of URLs and such in a private way – can you provide that option?

    Some settings to view: https://cloudup.com/cT2d5iWcKnk

    Settings described:

    • Active: Yes
    • Selected to place before </body>
    • Show on device: all
    • Standard code tracking in your WordPress
    • Tried both: In the whole website (pages, posts and archives) AND in specific pages or posts, with exclusion rules
    • UNCHECKED: Include posts “page”
    • CHECKED: Include posts “post” (set to “All” in the field options box)
    • CHECKED: Exclude posts “page” (specified 4 pages to not show the code). Also tried to “uncheck” this whole option and hope that not selecting “include posts “page”” would work, but it didn’t. Then I tried adding “All” in the field options, but still didn’t work).
    • UNCHECKED: Exclude posts “post”
    • Yes, I clicked to save settings
    • Specific page editing screen shows the tracking for that one code is “unchecked”

    Tried clearing browser cache, didn’t change anything.

    WP Engine hosting, testing on staging site (uncached).

    Can you help us fix this?

    • This reply was modified 1 year, 2 months ago by joycegrace.
    Plugin Author IntellyWP

    (@intellywp)

    Hey Joyce,

    We checked the source code of the following page
    http://cantechltr.staging.wpengine.com/about/

    but we didn’t found any tracking codes generated by our plugin

    Generally our plugin include each script between

    <!–BEGIN: TRACKING CODE MANAGER BY INTELLYWP.COM IN $POSITION//–>

    and

    <!–END: https://wordpress.org/plugins/tracking-code-manager IN $POSITION//–>

    and we found this code only inside a WordPress post like

    http://cantechltr.staging.wpengine.com/2018/09/forget-the-short-sellers-maxar-technologies-has-big-upside-national-bank-financial/

    Please follow our documentation to verify if a tracking code is properly working
    https://support.intellywp.com/article/25-how-to-verify-that-a-tracking-code-is-properly-working

    Cheers

    IntellyWP

Viewing 3 replies - 1 through 3 (of 3 total)
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