Support » Plugin: WC-AC Hook » Tag removal on refunds?

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  • Plugin Author mtreherne

    (@mtreherne)

    Not currently. The order status of ‘refunded’ is not even tracked (like the other status changes) let alone removing product tags.

    I will look into this (I need to do a bit of testing) and decide the best way to handle it. In particular I need to test how best to handle partial refunds as well as total refunds.

    My initial view was that refunds were exceptional and best handled manually, but I agree it would be good to track the ‘refunded’ status in some way automatically. I just need to find a way that is flexible enough for everyone.

    I agree with it being a manual process.

    I think if you could figure it out doing so on a full refund would be easiest.

    Trying to include use cases for partial refunds would lend itself to manual processing since the result can differ depending on the business.

    Great plugin btw!

    I totally vote for tracking refund status and changing tags in AC accordingly.

    Plugin Author mtreherne

    (@mtreherne)

    I will be revisiting this at some point. But probably not in isolation. ActiveCampaign are in the process of upgrading their API (see http://www.activecampaign.com/blog/introducing-the-activecampaign-api-v3-deep-data/)

    I will wait a little for the new API to bed down but I do plan to add similar ‘Deep Data Integration’ for WooCommerce and ActiveCampaign.

Viewing 4 replies - 1 through 4 (of 4 total)
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