Tag Manager / css class not detected

  • Resolved Jan

    (@locke85)


    1 year, 3 months ago

    @matomoteam – kindly review this threat and the related recording therein and let me know why the css class assigned to a button that wrapped by a container is not being detected during the test in Matomo Tag Manager.

    Any advice is much appreciated.

    Thanks,

    Jan

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter Jan

    (@locke85)

    1 year, 3 months ago

    @matomoteam – just wondering if you had a chance to look into this topic in the meantime. Thanks in advance.

    bokaz

    (@bokaz)

    1 year, 3 months ago

    Hi @locke85,
    Could you please try using the button class instead of the span class for the button in the container and let us know if it works?

    • This reply was modified 1 year, 3 months ago by bokaz.
    Thread Starter Jan

    (@locke85)

    1 year, 3 months ago

    @Bokaz,

    many thanks for getting back. Please note that we are already using the button markup – see video recording.

    What else can we check to make it work?

    Thanks,

    Jan

    • This reply was modified 1 year, 3 months ago by Jan.
    Thread Starter Jan

    (@locke85)

    1 year, 3 months ago

    @Bokaz,

    with the help of the Theme developer we were able to take a step forward.

    The issue was caused by the SVG-Icon that is attached to the button: “When you add a SVG Icon to a Button it will wrap the button label in a <span> tag.”

    We therefore added a CSS snippet to address this: 

    .gb-button span {
    pointer-events: none;
}

    When setting up a Klick-All-Elements trigger the related Tag does fire. In Debug-Mode we can also see that the css-class is being recorded (Variables / KlickClasses).

    We then created a new trigger and tag to record a specific events for one button (Filter: KlickClass equal to css-class). This time the tag does not fire.

    What else are we missing to make it work?

    Thanks,

    Jan

    Thread Starter Jan

    (@locke85)

    1 year, 2 months ago

    @Bokaz,

    just wondering if you got a chance to review this and how you would go about resolving the issue?

    Thanks,

    Jan

    bokaz

    (@bokaz)

    1 year, 2 months ago

    Hi @locke85,
    Could you please try using “contains” instead of “equals” in the trigger filter, as there is more than one class attached to that element?
    Filter: ClickClass contains css-class

    Plugin Support emermatomo

    (@emermatomo)

    1 year, 2 months ago

    Hello @locked85. I would like to ask if @bokaz suggestion fixed the issue?

    Plugin Support emermatomo

    (@emermatomo)

    1 year, 1 month ago

    Hi @locked85 As we didn’t receive a response after 1 week, we’re marking this issue as resolved. If something is not working, feel free to leave a comment and we’d be happy to assist.

Viewing 8 replies - 1 through 8 (of 8 total)
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