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Squelch Tabs and Accordions Shortcodes
Tabs not working for first time ever (10 posts)

  1. aaearhart
    Member
    Posted 1 year ago #

    Hi there. This plugin is fantastic. Thank you for all of your work on this.

    I've utilised the plugin on two of our sites. The first site works like a charm and it really made displaying all that information easy.

    The second site is being a butt. I have no idea why it's not working properly, but I'm hoping you can see something I can't. When I F12 the page, I don't see anything Squelch being loaded in the head. No script, no CSS. This makes me think there's an issue with my install.

    Trying To Troubleshoot
    For the most part, both sites have the same army of plugins. The biggest differences between the two sites are:

    On the working site, the WordPress URL and the Site URL are the same. (Both are http://glneurotech.com/bioradio). The non-working site has a WordPress URL of http://labs.glneurotech.com and a Site URL of http://glneurotech.com

    The working site is using full-width page layouts whereas the non-working site employs sidebars.

    https://wordpress.org/plugins/squelch-tabs-and-accordions-shortcodes/

  2. Matt Lowe
    Member
    Plugin Author

    Posted 1 year ago #

    This might be a slightly patronising question, but can you confirm that the plugin is definitely installed and activated?

  3. aaearhart
    Member
    Posted 1 year ago #

    Not patronizing in the least. The first question I always ask is "Is it plugged in?" This morning, I actually did a fresh install just to see.

    http://i.imgur.com/LXvg46T.jpg

  4. aaearhart
    Member
    Posted 1 year ago #

    I just realised that jQuery UI plugin is also not showing up in the head. I've clearly overlooked something.

  5. Matt Lowe
    Member
    Plugin Author

    Posted 1 year ago #

    So, just re-reading that and poking at your website... You're saying that you have two installs:

    Live is running with the following URLs:
    WP: http://glneurotech.com/bioradio
    Site: http://glneurotech.com/bioradio

    Labs is running with the following URLs:
    WP: http://labs.glneurotech.com
    Site: http://glneurotech.com

    Would I be right in thinking that they're both installed under the same root directory? I can see both labs.glneurotech.com and glneurotech.com are both on the same IP, is...

    Live installed in the <document root>/bioradio directory?
    Labs installed in the <document root>/ directory?

    Or are they actually installed under their own unique root directories?

  6. aaearhart
    Member
    Posted 1 year ago #

    They're two different installs:

    Live is in http://glneurotech.com/bioradio
    Labs is a subdomain at http://labs.glneurotech.com

    Digging around on my web server, I noticed I've got a WP install at the root level (http://glneurotech.com) but I don't recall how it got there. When I try to access it via http://glneurotech.com/wp-admin, I get re-routed to labs.glneurotech.com.

    I'd kill it, but I don't like doing those sorts of things during business hours :D

  7. Matt Lowe
    Member
    Plugin Author

    Posted 1 year ago #

    I don't understand how you're getting from

    http://glneurotech.com/development/

    to

    http://labs.glneurotech.com

    ...but I suspect that the issue will be to do with this mechanism. If you have two installs of WordPress fighting over the same wp-content directory then you do get some odd things happening, such as plugins not loading.

  8. aaearhart
    Member
    Posted 1 year ago #

    Well, technically the URL is http://labs.glneurotech.com/development, but since the Site URL, as defined from within the WordPress UI, is http://glneurotech.com, the visitor sees only http://glneurotech.com/development/.

    And I suspect you're right about the competing installs. I'll take another stab at this over the weekend and see what I accomplish. Thanks for taking the time to help illuminate a clearly non-plugin-related issue.

  9. Matt Lowe
    Member
    Plugin Author

    Posted 1 year ago #

    I think that your subdomain cannot be configured correctly, because

    http://labs.glneurotech.com/development
    and
    http://glneurotech.com/development

    both appear to return the same page. When someone goes to

    http://labs.glneurotech.com/development

    your server should serve up (for example) the site in

    /var/www/vhosts/labs.glneurotech.com/htdocs/development

    And when someone goes to

    http://glneurotech.com/development

    it should serve up the site in

    /var/www/vhosts/glneurotech.com/htdocs/development

    This second directory should not (presumably) exist, and so the site at

    /var/www/vhosts/glneurotech.com/htdocs

    Should serve up an appropriate 404.

  10. aaearhart
    Member
    Posted 1 year ago #

    I'm quite sure the trouble is in how the pages are served. My only uncertainty is why this is happening now, with these two plugins (jQuery UI seeming to have the same issue). This site has been live for a year now.

    Still, looks like I've got a lot of work to do this weekend.

    Thanks for your contribution, Matt.

    /Amelia

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