Support » Theme: Customizr » Tablet Menu

  • Hi,

    I’m having trouble getting the mobile (hamburger) menu to appear on tablets. It appears ok on mobiles but on a tablet it shows the primary menu instead of the mobile one. The site appears to be identifying the user agent correctly as it redirects the tablets to a different landing page but the theme doesn’t appear to be catching it. I’ve tried disabling the child theme, the default 2019 and disabling all plugins but nothing helped. Can you advise how to correct this? It used to work ok.


Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi there,
    can you share a link to your website and define what kind of tablet you’re using?


    Hi Rocco,

    Website is here:

    I’ve tried it on an iPad using Chrome and Safari and a Samsung Galaxy Tab using Chrome.


    Hi Michael,
    I don’t think I’m understanding your issue, or maybe the problem is another one…

    This theme, as many others, including 2019 as far as I know, doesn’t rely on the user agent (or wp_is_mobile()) to show the “mobile” menu. The hamburger menu is displayed for any device when the viewport width is less than 992px.

    So that’s the thing the tablets you’re using have a viewport width greater than 991px.

    Hope this helps.


    Hi Rocco,

    Thanks, that makes more sense. Do you know how I can adjust this limit so that it kicks in for tablets or a way to force tablets to display the hamburger menu?

    Thanks for your help

Viewing 4 replies - 1 through 4 (of 4 total)
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