Support » Fixing WordPress » Tableau de bord inaccessible

  • Hello,

    My current WP configuration

    PHP / MySQL version: 7.4.10
    Theme used: Divi child theme
    Extensions in place:
    Host name: OVH
    Site address: https://www.ouate-paris.com/

    Problems encountered) :

    Hello, I migrated my worpress which was on a shared server to a vps, Debian 10 with PHP 7.4.10, before it was on PHP 7.3.

    I did a migration by uploading the files via ftp to the vps, and importing the database. I then pointed the domain name to the IP address of the vps.

    Everything is working fine, I have access to the site, but when I want to log into the admin, I get the following error message:

    a critical error has occurred on your site. Please check your site administration email inbox for more information.

    I don’t think this is a PHP version issue, as the site itself works. I tried to change the name of the plugins folder and the theme folder, the php memory limit is 256M, I repaired the tables and I set up the debug mode to true, but I still get the same error message.

    If anyone can help me, thank you.

    • This topic was modified 1 year, 11 months ago by viccvanco.
Viewing 3 replies - 1 through 3 (of 3 total)
  • I didn’t see anything wrong until I changed the currency to USD… When it refreshed I saw an issue with your Instagram module… a 429 error.

    I did see where you are running the jQuery Migrate plugin still… do you really need that?

    Also, the Divi Anything Slider looks to be broken but that could be a comms issue. Is your firewall blocking something important? Is loopback working? Did you need a PHP resource that’s not enabled? Is XML-RPC not running but needed?

    Take a look with your web browser’s ‘Inspect’ capabilities via the ‘console’ button and track down those errors.

    Try bringing the site up under a default theme and disable all your plugins by temporarily renaming your plugins directory by adding ‘bak’ or ‘1234’ to the name.

    Now for the admin issue itself…

    https://wordpress.org/support/article/login-trouble/

    I’m not a tech guy.

    But my tech guy recently did this:

    FAQ Troubleshooting

    I’m glad he did it and it work correctly again

    We used kinsta as a host.

    • This reply was modified 1 year, 11 months ago by conleywilliam32. Reason: add host
    Thread Starter viccvanco

    (@viccvanco)

    Hi, thank you for your answers.

    So I followed this link https://wordpress.org/support/article/login-trouble/ from @jnashhawkins, here’s what I did:

    I cleared the cookies and the cache, it didn’t fix the problem.

    I don’t have DOMAIN_CURRENT_SITE constant in the wp-config file so I couldn’t verify this value.

    I again deactivate the plugins by renaming the plugins folder, and I renamed the themes folder too, that didn’t solve the problem.

    I uploaded a new wp-login.php file, I did not have to replace the values ​​indicated because they were already the correct values. It didn’t solve the problem.

    I didn’t edit the users table since I don’t have access to the login form at all, so the problem isn’t there. The same goes for the “password problems” section.

    I checked the siteurl value in the wp-options table, it is in https.

    Subdomains and subfolders: I don’t have SUBDOMAIN_INSTALL constants in wp-config.php file.

    I don’t have any headers already sent errors.

    Check Your URL Option: I am not an expert in url redirection, but the files have not changed since I just transferred the files from a shared server to a vps. So the configuration is the same.

    Check the firewall: I disabled the linux ufw firewall, it didn’t fix the problem.

    So once again despite the errors in the console, the front-end works https://ouate-paris.com, it is when I want to access the wp-admin to connect to the backoffice that I have this error message:

    a critical error has occurred on your site. Please check your site administration email inbox for more information.

    Something strange too: Once we have access to the wp-admin page (even if there is the error message), if we go back to the front-end the administration bar appears at the top (but when we click on “access the dashboard” it redirects us to the wp-admin page and therefore the initial error). However, this bar does not appear all the time.

    I opened the console of this page (wp-admin), I have this one error message:

    http://www.ouate-paris.com/:1 GET https://www.ouate-paris.com/wp-admin/ 500 (Internal Server Error) http://www.ouate-paris.com/:1

    Could the fact that I cannot access the backoffice login form with this error be due to the fact that the PHP version is 7.4? (on the shared server it was in 7.3). Thank you.

    • This reply was modified 1 year, 11 months ago by viccvanco.
Viewing 3 replies - 1 through 3 (of 3 total)
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