Support » Plugin: WooCommerce » tab description and review not showing

  • Resolved alchemistfr

    (@alchemistfr)


    Hi,

    The two tabs (description & review) are not showed on my website.

    All the plugins are updated as well as the theme.

    How can i solve this issue?

    Thanks

    Jean

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)
  • Madhusudan Pokharel

    (@madhusudan977)

    Hello @@alchemistfr
    Can you please switch your website’s default theme into twentyseventeen and check if the problem still persists?

    alchemistfr

    (@alchemistfr)

    Yes. The problem still persists.

    Madhusudan Pokharel

    (@madhusudan977)

    Hello @alchemistfr
    I found the google maps api key is missing. You can give a try to plugins like:
    https://wordpress.org/plugins/api-key-for-google-maps/

    alchemistfr

    (@alchemistfr)

    Hi @madhusudan977, what is the link between google api key and my problem?

    Thanks

    Madhusudan Pokharel

    (@madhusudan977)

    Hello @alchemistfr,
    The tabs are there but contents aren’t showing because there is issue with the javascript of your website because of google api key missing.
    Let me know how it goes after updating the key.

    alchemistfr

    (@alchemistfr)

    Hi @madhusudan977
    I installed the module and got an google api key from dev console.
    Still not working…

    How can i do?

    Thanks

    Jean

    Plugin Support Hannah S.

    (@fernashes)

    Automattic Happiness Engineer

    Your next step is to do a full conflict test, as something is blocking those tabs from showing up.

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.

    The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront and disable all plugins except for WooCommerce. If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you while you’re logged in to that session without affecting normal visitors to your site. Note that Health Check may not count Storefront as a default theme, so you can also use Twenty Seventeen as well.

    If that resolves the issue, then one-by-one you can switch back your theme and re-enable your plugins, testing in between, until you find the one causing the conflict.

    If that doesn’t solve it, can you please let us know how you tested? Also, please send us a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here.

    Plugin Support Hannah S.

    (@fernashes)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Hi,

    I’m sorry but i was on holiday.
    Could you please open the subject again as it is not solved yet.
    I tried to disable all the plugins but it still does not work.

    Thanks

    Plugin Support Jesse Pearson

    (@jessepearson)

    Automattic Happiness Engineer

    @alchemistfr This is a conflict with other JavaScript being loaded on the page, it is overriding what WooCommerce is trying to do. You can see in this gif that the class opn_active_menu is being added to the clicked tab: http://cld.wthms.co/vYI1Af . WooCommerce will add the class of active to the tab, as shown here: https://github.com/woocommerce/woocommerce/blob/master/assets/js/frontend/single-product.js#L37

    It is recommended to first try another theme, if that does not resolve the issue after a Shift+refresh, then you will need to deactivate all plugins but WooCommerce to test, as described here: https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

    Hi
    Thank you @jessepearson

    I tried all your steps, and the problem comes indeed from an extension “One Page Navigator for WPBakery Page Builder ”

    Thank you for you help, it’s great to have it.

    I will now contact the author of this extension and try to solve the issue.

    Jean

    Plugin Support Jesse Pearson

    (@jessepearson)

    Automattic Happiness Engineer

    @alchemistfr Great, glad you were able to locate where the issue was coming from. I will mark this thread as resolved now.

    Hi Jesse,

    Am facing same situation on my website getflowersdaily.com
    I have followed your instructions about “Health Check” and disabled all plugin except WooCommerce and checked the behavior. Even i have check the html tag for the tab but couldn’t find the cause for “missing review tab”.
    I have double checked discussion and woocommerce>setting>Product review settings.

    Please can you have a look once.

    Thank you

    Plugin Support Jesse Pearson

    (@jessepearson)

    Automattic Happiness Engineer

    @chidambaram0705 Please create a new thread for assistance, this thread is already closed and will not be looked at by support.

Viewing 14 replies - 1 through 14 (of 14 total)
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