Support » Plugin: WooCommerce » Tab class “active” doesn’t change when I select another one.

  • Resolved mairag

    (@mairag)


    Hello,

    Currently, the tabs are not working as expected, the first tab remains active and when I click on the second tab nothing happens, the active class is not applied.

    I disabled all my plugins but that didn’t solve the issue, the JS console is not showing any error at the moment.

    I appreciate any suggestion you can give me, thanks!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Joel Williams

    (@joelwills)

    Automattic Happiness Engineer

    Hi there!

    Usually issues like this may be caused by either a conflict with your theme or with another WordPress plugin. We address this type of problem by asking you to temporarily disable all plugins except for WooCommerce (and the extension), and switch back to a default WordPress theme like Twenty Seventeen or Storefront http://www.woothemes.com/storefront/.

    If that resolves the issue, then slowly re-enable the theme first, and then plugins one at a time until you find the one that’s causing the conflict.

    If you don’t want to do these tests on your live site, many hosts provide a staging service – they clone your site onto a “stage” where you can do testing without affecting the live version. You can ask your host about this. If they don’t give you a staging site, we recommend using WP Staging – https://wordpress.org/plugins/wp-staging/ or Duplicator -https://wordpress.org/plugins/duplicator/

    Let us know if this works for you, thanks!

    Thanks Joel, I will try with a staging site and will update as soon as I can.

    Solved!

Viewing 3 replies - 1 through 3 (of 3 total)
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