Support » Plugin: MailPoet - emails and newsletters in WordPress » System error sends multiple newsletters for users

  • I’m registering a disaster that happened to my newsletters. Due to an error with MailPoet, each of my subscribers received more than 15 emails in a single day, resulting in a massive cancellation on our user base.

    The sad thing is that this is the second time that this happened (we’ve had the same issue last year).

    I’ve contacted MailPoet’s premium support, but it’s taken son long for them to act, that the system fired 15 extra newsletters per user, again.

    I’m really devastated by the amount of subscribers that I’ll loose for this, so let this be a warning for all interested in testing this plugin.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author MailPoet

    (@wysija)

    Hi Bruno,

    We’re really sorry about your bad experience while using our plugin.

    What happened was not a bug. You have an automated email set to be sent daily and your sending was temporarily suspended.

    In the meanwhile, all the newsletters have been created and scheduled. Once the sending was restored, all these scheduled newsletters were sent at the same time.

    We’re sad to hear it caused a lot of trouble for you.

    Although it’s an edge case because you had so many scheduled newsletters, this is the expected behaviour so you don’t lose any data and content if sending fails due to any reason.

    Guys,

    I can’t imagine a single site feeling happy with an automatic procedure that sends multiple newsletters at once to its subscribers.

    There is not excuse for this, ok? If you suspend and reactivate a newsletter, please don’t send old emails. You cannot assume that newsletters are atemporal, or worse, don’t recognize that no one wants to be over-flooded by newsletters at once.

    I’ve had more than 40 formal complaints and more than 300 cancellations because of it.

    This should no happen and I advice you to change such procedure.

    Plugin Contributor MailPoet

    (@mailpoet)

    We agree it’s not the ideal situation, specifically in your case. We’re sorry for that.

    If we were to turn off all sending in case of suspended accounts, we would have the opposite complaint: “you didn’t send my previous emails!”

    We will always opt for no loss of emails for integrity, even though it might not concur temporally.

    Now for your recipients, a heart felt apology is in order on our behalf.

Viewing 3 replies - 1 through 3 (of 3 total)
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