Support » Plugin: Mailchimp for WooCommerce » Syncs on initial setup even when option to not sync is chosen

  • We’ve set up this plugin with “During initial sync, auto subscribe the existing customers.” set to “No”. Still, the sync has started in the background, synced 57 orders before we stopped it and sent test subscription emails to customers who placed those 57 orders.
    The customers were not added to the test list in MailChimp. How can we retrieve the list of orders/customers that were affected by it?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Have the same problem, reported more than 8 months ago and not replied to or actioned, as far as I can see. Very disappointing.

    Plugin Support khungate

    (@khungate)

    @dbgosia, @jarledb, thanks for reaching out. Just to clarify one of the questions regarding the “During initial sync, auto subscribe the existing customers” – are you saying that ALL the users came over as Subscribed? Or just the fact they came over when it was set to No?

    Currently, the setting is designed to function as follows:
    Yes – sync all customers and mark as Subscribed; regardless of their opt-in preference.
    No – sync all customers, subscribe only those who opted in and mark customers as Transactional (in situations where we can detect they have opted out).

    Lastly, @dbgosia, were these “test subscription emails” possibly triggered by a double opt-in setting at the list level? That would make sense if those 57 customers were Subscribed.

    Happy to help investigate further. I look forward to your responses.

    Hi there, so the behaviour is the expected one. I would suggest you clarify that in the plugin.

    Given the rules in GDPR we would really like to restrict sharing of that data to only data for the subscribers and nothing else. And no extra shopping data.

    So the behaviour of the plugin is not well suited for that.

    Is there any other way of connecting MailChimp with WooCommerce that would just take care of signups and add the sign up information (name + email) to MailChimp?

    Any other plugin we should use?

Viewing 3 replies - 1 through 3 (of 3 total)
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