Support » Plugin: WP Shopify » Syncing Stalls at 50% Collections

  • Resolved geotolky



    The website that I’m working on (main page is, and store is is running on WordPress 4.9.16 and WP Shopify 1.3.4. I’m having trouble syncing items from our Shopify store. I’m successfully able to connect the private app, but then when it tries to sync the Shopify data, it doesn’t make any progress after syncing 50% of collections.

    Then if I go to the Tools tab and click on “Resync Shopify data”, it quits after “Validating server connection” with a message saying “The syncing process was manually canceled early.” Also if I try to “Remove all synced data from WordPress”, I get the following error:

    521 Error: Unable to establish an active connection with the web server.

    This occured while calling: WPS\API\Settings\Connection::check_server_connection on line 163

    I’m assuming there’s some kind of issue with connecting to the server? Any help would be appreciated.


    The page I need help with: [log in to see the link]

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  • Plugin Author Andrew @



    Hey George!

    Your version of WP Shopify (1.3.4) is actually a legacy version that isn’t support ed anymore. I’m guessing this is the problem.

    My recommendation is to upgrade both your version of WP Shopify and WordPress itself. The latest version of WP Shopify requires at least WordPress 5.4 or greater.

    Let me know if this helps!

    Thread Starter geotolky


    Hi, Andrew,

    Yep, upgrading both WordPress and WP Shopify fixed it! Thanks so much for your help.


    Plugin Author Andrew @


    Awesome, no problem!

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