Title: Syncing issues: PRO Plugin
Last modified: August 24, 2023

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# Syncing issues: PRO Plugin

 *  Resolved [Cardinal Creative Agency](https://wordpress.org/support/users/astaylor/)
 * (@astaylor)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/syncing-issues-pro-plugin/)
 * I am a PRO subscriber, but the priority support form on our website isn’t working(
   I’m getting a runtime error) and no one will respond to my emails. So I guess
   I’ll try here and hope for the best!
 * Like I said, I have the PRO version of the app installed, and I have a youtube
   gallery embedded. The latest videos are not populating the gallery as they come
   out, though. Can you please advise how I can keep the gallery up-to-date?
 * Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [embedplus](https://wordpress.org/support/users/embedplus/)
 * (@embedplus)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/syncing-issues-pro-plugin/#post-17008051)
 * Hi,
 * Do you have caching turned on? If so, you might need refresh it and maybe reduce
   the lifetime. Also, feel free to reply to the email address provided in your 
   Pro Welcome Email if you’re having a hard time with the support form.
 *  Plugin Author [embedplus](https://wordpress.org/support/users/embedplus/)
 * (@embedplus)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/syncing-issues-pro-plugin/#post-17039612)
 * Hello?
 *  Thread Starter [Cardinal Creative Agency](https://wordpress.org/support/users/astaylor/)
 * (@astaylor)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/syncing-issues-pro-plugin/#post-17041576)
 * I apologize for not responding here. I got a response to my email, finally. I
   appreciate this plugin, and think it is very helpful for our clients, but the
   customer service is a bit difficult in my experience.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Syncing issues: PRO Plugin’ is closed to new replies.

 * ![](https://ps.w.org/youtube-embed-plus/assets/icon-256x256.png?rev=2165403)
 * [Embed Plus for YouTube Gallery, Livestream and Lazy Loading with Facades](https://wordpress.org/plugins/youtube-embed-plus/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/youtube-embed-plus/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/youtube-embed-plus/)
 * [Active Topics](https://wordpress.org/support/plugin/youtube-embed-plus/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/youtube-embed-plus/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/youtube-embed-plus/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [Cardinal Creative Agency](https://wordpress.org/support/users/astaylor/)
 * Last activity: [2 years, 7 months ago](https://wordpress.org/support/topic/syncing-issues-pro-plugin/#post-17041576)
 * Status: resolved