Title: Synchronization process failed
Last modified: January 11, 2023

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# Synchronization process failed

 *  Resolved [ajumbra](https://wordpress.org/support/users/ajumbra/)
 * (@ajumbra)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/synchronization-process-failed/)
 * Our visitors are having issues with Gravity Form submissions receiving a “forbidden”
   error, so we need to uncheck the “Contact Forms” option. The problem is that 
   we are not able to save any changes. We constantly get the message: “**Synchronization
   process failed. Please, check the access key and restart the synch.**” It’s been
   spinning now for a couple hours trying to synch. Our access key works (and gives
   us a green checkmark when added) and our license is active. We tried deleting
   the plugin entirely, clearing the cache and reinstalling, but it does the exact
   same thing. 
   Yesterday we did install Security by Cleantalk, so we tried deactivating
   this plugin and retrying Anti-Spam and it still did not work. How can we get 
   this thing to sync so that we can make the necessary changes to the settings?

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/)
 * (@sergecleantalk)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/synchronization-process-failed/#post-16364833)
 * Hello,
 * We need additional details to solve this. Please contact us by our private Ticket
   System:
 * [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
 * One more thing, did you try to deactivate the plugin with the “Complete deactivation”
   option enabled?
    1. Enter the Antispam by Cleantalk plugin settings. (WordPress Dashboard -> Settings-
       > Antispam by Cleantalk -> Advanced settings)
    2. Check the last settings “Complete deactivation” and save changes.
    3. Deactivate the plugin on the “Plugins” page in WordPress Dashboard.
    4. Then activate it.
    5. Proceed to the plugin’s settings. (See item 1.)
 *  -  This reply was modified 3 years, 4 months ago by [sergecleantalk](https://wordpress.org/support/users/sergecleantalk/).
 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/synchronization-process-failed/#post-16380022)
 * Hello,
 * We haven’t received your reply in a few days, so I’m going to mark this topic
   as “resolved”.
   If you have any further questions, you can start a new topic anytime.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Synchronization process failed’ is closed to new replies.

 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.gif?rev=3539767)
 * [Anti Spam for Contact Forms, Comments & Online Stores - CleanTalk](https://wordpress.org/plugins/cleantalk-spam-protect/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/)
 * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * Last activity: [3 years, 4 months ago](https://wordpress.org/support/topic/synchronization-process-failed/#post-16380022)
 * Status: resolved