Title: Synchronization error with WooCommerce
Last modified: August 22, 2016

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# Synchronization error with WooCommerce

 *  [glanum](https://wordpress.org/support/users/glanum/)
 * (@glanum)
 * [11 years, 6 months ago](https://wordpress.org/support/topic/synchronization-error-with-woocommerce/)
 * Hello team,
 * We are using Woocommerce’s plug-in in addition to the Issuu’s system and we have
   a little problem. We are uploading pdf files associated with products, those 
   files are stored in the folder Upload which is specific to Woocommerce (uploads/
   woocommerce_uploads) nevertheless the synchronization of the file with the Issuu
   API isn’t running. The folder is secured by an “.htaccess” file which contains
   the following instruction : `deny from all`. We’ve changed the content with :
   `
   order deny,allow deny from all allow from issuu.com But the synchronization failed
   again.
 * How can we make the two systems compatible ?
    Does the Issuu API have difficulties
   to access our server ?
 * Best regards,
 * Glanum Agency.
 * [https://wordpress.org/plugins/issuu-pdf-sync/](https://wordpress.org/plugins/issuu-pdf-sync/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [benjaminniess](https://wordpress.org/support/users/benjaminniess/)
 * (@benjaminniess)
 * [11 years, 2 months ago](https://wordpress.org/support/topic/synchronization-error-with-woocommerce/#post-5418758)
 * Hello,
 * I think that your problem comes from your htaccess file. You should try to completely
   remove it just during your tests.
 * You’re right, if Issuu can’t access to the server, it will not be able to sync.
 * You can have a look to your server logs as well. You’ll see if you have a particular
   error.
 * One last thing. Our plugin works with all PDF who are proprely added to the WP
   media library. I haven’t checked but if WC, uploads its PDF in his folder without
   using WP media library, it will not work.
 * Sorry for my late reply
 *  Plugin Author [benjaminniess](https://wordpress.org/support/users/benjaminniess/)
 * (@benjaminniess)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/synchronization-error-with-woocommerce/#post-5418766)
 * Hello,
 * Is your problem resolved?
 * Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Synchronization error with WooCommerce’ is closed to new replies.

 * ![](https://ps.w.org/issuu-pdf-sync/assets/icon-256x256.png?rev=1855327)
 * [Issuu PDF Sync](https://wordpress.org/plugins/issuu-pdf-sync/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/issuu-pdf-sync/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/issuu-pdf-sync/)
 * [Active Topics](https://wordpress.org/support/plugin/issuu-pdf-sync/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/issuu-pdf-sync/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/issuu-pdf-sync/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [benjaminniess](https://wordpress.org/support/users/benjaminniess/)
 * Last activity: [10 years, 10 months ago](https://wordpress.org/support/topic/synchronization-error-with-woocommerce/#post-5418766)
 * Status: not resolved