Title: Sync problems with WooCommerce Square
Last modified: December 30, 2019

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# Sync problems with WooCommerce Square

 *  Resolved [wilbri](https://wordpress.org/support/users/wilbri/)
 * (@wilbri)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/sync-problems-with-woocommerce-square-2/)
 * I am new to Woocommerce and Woocommerce Square and have been trying to get a 
   small online store running for about two months but am having syncing problems.
   Square is set as the system of record since I also occasionally sell at craft
   fairs. The initial product import goes well except Square thumbnails have never
   imported into WooCommerce. Also, when subsequent updates are performed, any previously
   imported products get tagged: “not found in Square.” This hides them on my website.
   I’ve worked around this by un-checking the “Hide synced products when not found
   in Square” box, but realize this is indicative of a larger problem.
 * Can anyone help me understand this? I have uninstalled WooCommerce & WooCommerce
   Square numerous times and have also changed the WP theme from Hestia to Twenty
   Fifteen which I believe has no known conflicts with the Woo-products. I have 
   gone into trouble-shooting mode numerous times with only WooCommerce and WooCommerce
   Square running to no avail. Also, my host has enabled WP background processing,
   but the problems are consistent, i.e., thumbnails don’t import from Square AND
   no previously imported products are “found” during updates. Wanting to resolve
   these issues before doing a test purchase.
 * I’ve read dozens of forum threads, but can’t seem to figure out my problem. Any
   assistance is appreciated. I’m not sure if it’s appropriate to attache the WooCommerce
   status report to a message in this forum. I’m currently using WooCommerce version
   3.8.1; WordPress version 5.3.2, WooCommerce Square version 2.0.8, and my theme
   is Twenty Fifteen 2.5.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsync-problems-with-woocommerce-square-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 8 replies - 1 through 8 (of 8 total)

 *  [Hari Shanker R](https://wordpress.org/support/users/harishanker/)
 * (@harishanker)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/sync-problems-with-woocommerce-square-2/#post-12282456)
 * Hi [@wilbri](https://wordpress.org/support/users/wilbri/)
 * Thanks for reporting all those problems with Square to us. We are happy to dig
   deeper into this for you and to help you figure this out.
 * You mentioned:
 * > Also, when subsequent updates are performed, any previously imported products
   > get tagged: “not found in Square.” This hides them on my website. I’ve worked
   > around this by un-checking the “Hide synced products when not found in Square”
   > box, but realize this is indicative of a larger problem.
 * When you spoke of `subsequent updates`, were you referring to the addition of
   products in WooCommerce, or of the updates of plugins in your site?
 * If the problem happens when you try adding products/updating stock within WooCommerce,
   I think the problem stems from Square being the system of record.
 * When Square is set as the system of record, any editing of products that are 
   synced to Square need to be handled in Square itself, as it will override anything
   done in the Products section of WooCommerce with information from Square.
 * If you frequently edit stock of products etc within WooCommerce itself, i’d recommend
   that you toggle this setting to set the System of Record as WooCommerce itself.
 * This should fix the problems.
 * Let us know if you still keep running into troubles. We are happy to dig deeper
   and to help you figure this out.
 *  Thread Starter [wilbri](https://wordpress.org/support/users/wilbri/)
 * (@wilbri)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/sync-problems-with-woocommerce-square-2/#post-12282563)
 * Thanks for responding. To clarify: I only add and edit products from Square. (
   Exception: I’ve been experimenting with manually setting product images in WooCommerce
   since I can’t get the Square thumbnails to import into WooCommerce.)
 * “Update” clarification: After the initial “import products” from Square to WooCommerce,
   if I click “update” on the Square tab under WooCommerce settings, it performs
   a manual sync and yields the following alert for each product previously imported:“
   J002 Farm to Table (J002) not found in Square.” (This is a sample for a specific
   product. It duplicates for each product in my inventory substituting each product
   name and number.) Thus the previously imported products disappeared from my website
   until I unchecked the “hide if not found in Square” box.
 * Thanks for looking into this. I’ve been trying to get this store live for almost
   two months, but can’t get around these issues.
 *  [Jess – a11n](https://wordpress.org/support/users/jlundie/)
 * (@jlundie)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/sync-problems-with-woocommerce-square-2/#post-12288065)
 * Thanks so much for the additional details here!
 * The “[Product Name] not found in Square” message is a generic warning message
   which is used in several circumstances, including if a manual sync fails for 
   some reason. You will see that alert for all remaining products after the sync
   has failed. Based on your description, it sounds like your sync is hitting some
   kind of hitch.
 * Under WooCommerce > Status > Logs, could you find the logs starting with `square`
   that coincide with your last manual sync and paste them here using [https://pastebin.com/](https://pastebin.com/)?(
   Or try run another manual sync to generate new logs.)
 * Regarding your product images, there is currently an issue where product images
   that are updated in Square are not then updated in WooCommerce. However, it sounds
   like your Square-side product images weren’t imported into WooCommerce with the
   original import.
 * Is that the case? Do you know what version of the Square plugin you were running
   when you tried that original import?
 *  Thread Starter [wilbri](https://wordpress.org/support/users/wilbri/)
 * (@wilbri)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/sync-problems-with-woocommerce-square-2/#post-12289818)
 * Thanks for your response, Jess. I just ran a manual sync. pastebin wouldn’t let
   me paste the whole log, but here’s the first part which hopefully will give you
   some idea of what’s going on: [https://pastebin.com/9GkcNq5h](https://pastebin.com/9GkcNq5h).
 * I did a complete reinstall of WooCommerce (3.8.1) and WooCommerce Square (2.0.8)
   with a fresh import earlier this week. As with previous version, no product images
   imported.
 * Thanks for looking into this.
    wilbri
 *  [Jess – a11n](https://wordpress.org/support/users/jlundie/)
 * (@jlundie)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/sync-problems-with-woocommerce-square-2/#post-12306213)
 * Thanks for including those logs! I think it would be best if we could take a 
   look at your site directly.
 * Could you please open a support ticket at WooCommerce.com – [https://woocommerce.com/my-account/create-a-ticket/](https://woocommerce.com/my-account/create-a-ticket/)?
 * Please go ahead and include a link to this forum thread so that we have some 
   background here, and reply here to let us know when you’ve submitted the ticket.
   Thank you!
 *  Thread Starter [wilbri](https://wordpress.org/support/users/wilbri/)
 * (@wilbri)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/sync-problems-with-woocommerce-square-2/#post-12308668)
 * Thanks for your suggestion, Jess. I have submitted the support ticket.
    Gratefully,
   Bill
 *  [Jess – a11n](https://wordpress.org/support/users/jlundie/)
 * (@jlundie)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/sync-problems-with-woocommerce-square-2/#post-12309156)
 * Thank you, Bill! We received your ticket and someone will be in touch with you
   soon 🙂
 *  [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * (@treibalen)
 * [6 years, 3 months ago](https://wordpress.org/support/topic/sync-problems-with-woocommerce-square-2/#post-12347447)
 * Hi [@wilbri](https://wordpress.org/support/users/wilbri/),
 * I’ll close the thread since the issue will be worked on via a ticket.
 * Cheers!

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Sync problems with WooCommerce Square’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354)
 * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-square/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-square/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce-square/reviews/)

## Tags

 * [Product Sync](https://wordpress.org/support/topic-tag/product-sync/)

 * 8 replies
 * 4 participants
 * Last reply from: [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * Last activity: [6 years, 3 months ago](https://wordpress.org/support/topic/sync-problems-with-woocommerce-square-2/#post-12347447)
 * Status: resolved