Support » Plugin: MailChimp for WooCommerce » Sync not working

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    ### WordPress Environment ###
    
    Home URL: https://www.musicsquared.co.uk
    Site URL: https://www.musicsquared.co.uk
    WC Version: 3.2.3
    Log Directory Writable: ✔
    WP Version: 4.8.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.0.1
    PHP Post Max Size: 100 MB
    PHP Time Limit: 60
    PHP Max Input Vars: 1000
    cURL Version: 7.41.0
    OpenSSL/1.0.2a
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.17
    Max Upload Size: 100 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.2.3
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ✔
    Total Database Size: 15.11MB
    Database Data Size: 13.33MB
    Database Index Size: 1.78MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_order_itemmeta: Data: 0.01MB + Index: 0.02MB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
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    wp_eg_item_skins: Data: 1.52MB + Index: 0.03MB
    wp_eg_navigation_skins: Data: 0.06MB + Index: 0.02MB
    wp_et_bloom_stats: Data: 0.20MB + Index: 0.00MB
    wp_failed_jobs: Data: 0.02MB + Index: 0.00MB
    wp_iwp_backup_status: Data: 0.06MB + Index: 0.00MB
    wp_iwp_file_list: Data: 0.02MB + Index: 0.02MB
    wp_links: Data: 0.00MB + Index: 0.00MB
    wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB
    wp_options: Data: 5.15MB + Index: 0.15MB
    wp_postmeta: Data: 0.85MB + Index: 0.33MB
    wp_posts: Data: 0.56MB + Index: 0.11MB
    wp_queue: Data: 0.02MB + Index: 0.00MB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB
    wp_terms: Data: 0.00MB + Index: 0.01MB
    wp_term_relationships: Data: 0.01MB + Index: 0.01MB
    wp_term_taxonomy: Data: 0.01MB + Index: 0.01MB
    wp_usermeta: Data: 0.05MB + Index: 0.02MB
    wp_users: Data: 0.00MB + Index: 0.01MB
    wp_viberspy: Data: 0.10MB + Index: 0.00MB
    wp_viberspy_clicks: Data: 0.00MB + Index: 0.01MB
    wp_viberspy_mmove: Data: 0.03MB + Index: 0.01MB
    wp_viberspy_popular: Data: 0.00MB + Index: 0.01MB
    wp_viberspy_scroll: Data: 0.01MB + Index: 0.01MB
    wp_wfBadLeechers: Data: 0.00MB + Index: 0.00MB
    wp_wfBlockedCommentLog: Data: 0.02MB + Index: 0.00MB
    wp_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB
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    wp_wfBlocksAdv: Data: 0.00MB + Index: 0.00MB
    wp_wfConfig: Data: 0.92MB + Index: 0.01MB
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    wp_wfFileMods: Data: 1.09MB + Index: 0.25MB
    wp_wfHits: Data: 0.40MB + Index: 0.13MB
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    wp_wfKnownFileList: Data: 1.52MB + Index: 0.00MB
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    wp_wfLocs: Data: 0.00MB + Index: 0.00MB
    wp_wfLogins: Data: 0.05MB + Index: 0.02MB
    wp_wfNet404s: Data: 0.00MB + Index: 0.00MB
    wp_wfNotifications: Data: 0.02MB + Index: 0.00MB
    wp_wfPendingIssues: Data: 0.02MB + Index: 0.00MB
    wp_wfReverseCache: Data: 0.00MB + Index: 0.00MB
    wp_wfScanners: Data: 0.00MB + Index: 0.00MB
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    wp_wfStatus: Data: 0.11MB + Index: 0.05MB
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    wp_wfVulnScanners: Data: 0.00MB + Index: 0.00MB
    wp_woocommerce_termmeta: Data: 0.02MB + Index: 0.03MB
    
    ### Post Type Counts ###
    
    acf-field: 6
    acf-field-group: 1
    attachment: 107
    custom_css: 1
    et_pb_layout: 37
    iwp_log: 895
    jetpack_migration: 2
    nav_menu_item: 6
    page: 16
    post: 1
    product: 22
    product_variation: 44
    revision: 50
    shop_order: 13
    shop_order_refund: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (27) ###
    
    InfiniteWP - Client: by Revmakx – 1.6.8beta1
    ManageWP - Worker: by ManageWP – 4.2.25
    Advanced Custom Fields PRO: by Elliot Condon – 5.6.4
    Activity Log: by Yakir Sitbon
    Maor Chasen
    Ariel Klikstein – 2.3.6
    
    The SEO Framework: by Sybre Waaijer – 2.9.4
    Bloom: by Elegant Themes – 1.2.20
    Divi Extended Google Fonts: by Sean Barton - Tortoise IT – 1.2
    Divi Layout Injector: by Sean Barton - Tortoise IT – 1.6
    ET ACF Module: by Sean Barton - Tortoise IT – 1.6
    Woo Layout Injector: by Sean Barton - Tortoise IT – 3.9.1 – Not tested with the active version of WooCommerce
    Elegant Themes Updater: by Elegant Themes – 1.0
    Essential Grid: by ThemePunch – 2.1.6.1
    Facebook for WooCommerce: by Facebook – 1.3.3 – Not tested with the active version of WooCommerce
    Hide YouTube Related Videos: by SparkWeb Interactive
    Inc. – 1.4.2
    
    Jetpack by WordPress.com: by Automattic – 5.4
    MailChimp for WooCommerce: by MailChimp – 2.0.2 – Not tested with the active version of WooCommerce
    WooCommerce Pushover Integration: by Shop Plugins – 1.0.12 – Not tested with the active version of WooCommerce
    Really Simple SSL: by Rogier Lankhorst – 2.5.22
    UserPro: by Deluxe Themes – 4.9.17.1
    WooCommerce Stripe Gateway: by WooCommerce – 3.2.3 – Not tested with the active version of WooCommerce
    WooCommerce Google Analytics Pro: by SkyVerge – 1.3.1 – 1.3.5 is available – Not tested with the active version of WooCommerce
    WooCommerce Menu Cart: by Jeremiah Prummer
    Ewout Fernhout – 2.6.0 – Not tested with the active version of WooCommerce
    
    WooCommerce Sequential Order Numbers Pro: by SkyVerge – 1.11.3 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.2.3
    WooFeed: by Tortoise IT – 1.2 – Not tested with the active version of WooCommerce
    Wordfence Security: by Wordfence – 6.3.21
    WP Mail SMTP: by WPForms – 0.11.1
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #1590 - /shop/
    Basket: #72 - /shop/basket/
    Checkout: #73 - /shop/checkout/
    My account: #74 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Divi
    Version: 3.0.86
    It seems that the customers are syncing to Mailchimp fine, but the orders aren't
    
    The only thing I can think of is that all the orders are for free products - but I don't see why that should make a difference.
    
    Gordon
    
    Author URL: http://www.elegantthemes.com
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Any news on this?

    Plugin Author mcsupport

    (@mcsupport)

    Hey there @gdrayson

    Sorry we missed your initial post and thanks for sharing all these details up front. Looking over this, I can see the site does meet minimum requirements to run and understand that the customers have synced over, but the orders have not.

    After some testing done in one of our staging environments, I was able to successfully sync over orders that were made with a price total of 0.00. That being said, there could be some differences in our setup that may be a factor. Could you try a few additional troubleshooting steps on your end?

    – If you add a new order with a price greater than zero, does it sync over?
    – When you say that customers have synced but orders have not, could you elaborate on what specific things you’re seeing in the app that are indicating this? Just to be certain we’re on the same page. You can also share screenshots here to help ensure we’re looking at the same information.

    Thanks in advance for this. I’ll lookout for your reply.
    – Malachite

    I attach a link to the screenshot of what I am seeing in the settings. You will notice that the orders say that 0 have synced.

    https://cl.ly/1V0a3T2K0040

    I am unable to easily test an order with a value over £0.00 as this is a live website.

    You will also see that in Mailchimp it looks like I hasn’t completed it’s first sync yet.

    https://cl.ly/330B0E402S13

    Plugin Author mcsupport

    (@mcsupport)

    Hey @gdrayson

    Thanks for the quick follow up. I can understand not wanting to run those tests on the live site. If possible, I would recommend running some further testing on a separate development server. Here are some troubleshooting steps I believe we’ll want to try next to narrow down what might be causing this to occur:

    – Does the sync get stuck if the plugin is completely deactivated, deleted, re-downloaded, and reinstalled?
    – Does the behavior persist when switching to a different theme?
    – Does the behavior persist when deactivating all other plugins except WooCommerce and MailChimp For WooCommerce?

    If you’re not able to test on a development site or need some further assistance looking at this specific behavior within the MailChimp account, I might recommend reaching out to MailChimp Support who can assist with your specific account.

    If you have further questions or are able to take some of these further testing steps, don’t hesitate to let us know. We’re glad to help as much as possible.

    – Malachite

Viewing 6 replies - 1 through 6 (of 6 total)
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