Title: sync issues and attributes question Last modified: April 18, 2021 --- # sync issues and attributes question * Resolved [Kostas Pinakas](https://wordpress.org/support/users/flyingfinn64/) * (@flyingfinn64) * [5 years ago](https://wordpress.org/support/topic/sync-issues-and-attributes-question/) * Hello thank you for your plugin. * I have some questions about it: * – We have sync issues. We need to manually sync every while – Can we create a set based on an attribute? we can use only categories and in Facebook not attribute is being synced in the catalogue your plugin creates – We get Server Sending Invalid Match Key Parameters for many events * Is there any way to correct them? Thank you in advance Viewing 7 replies - 1 through 7 (of 7 total) * [Sol J. a11n](https://wordpress.org/support/users/solstudioim/) * (@solstudioim) * [5 years ago](https://wordpress.org/support/topic/sync-issues-and-attributes-question/#post-14344405) * Hi there [@flyingfinn64](https://wordpress.org/support/users/flyingfinn64/) * > We have sync issues. We need to manually sync every while * That’s really odd, I have a test site, and if I make changes to certain products, the product update is properly synced to the corresponding product in Facebook catalog. Please ensure that you have the latest version of 2.3.5 * > Can we create a set based on an attribute? we can use only categories and in > Facebook not attribute is being synced in the catalogue your plugin creates * Unfortunately, at the moment FB Product Set can only be created based on WooCommerce category, so not possible to be based on an attribute * > We get Server Sending Invalid Match Key Parameters for many events * This issue usually happens when you have an additional Facebook pixel script ( like manually added to theme header, etc) or having another plugin that does FB pixel as well. But if you don’t have as such. I would suggest you do manual resync for all the products by going to Marketing > Facebook > Product sync, and click Sync products. * Thread Starter [Kostas Pinakas](https://wordpress.org/support/users/flyingfinn64/) * (@flyingfinn64) * [5 years ago](https://wordpress.org/support/topic/sync-issues-and-attributes-question/#post-14346444) * Hi [@solstudioim](https://wordpress.org/support/users/solstudioim/) and thank you for your support * > That’s really odd, I have a test site, and if I make changes to certain products, > the product update is properly synced to the corresponding product in Facebook > catalog. Please ensure that you have the latest version of 2.3.5 * Sadly it happens to many sites i manage. After syncing seems to be working and suddennly after some days doesnt sync new changes. i will post you the hook that fails if it helps. Can it be a coflict problem? * > We get Server Sending Invalid Match Key Parameters for many events * This happens also in many websites. No additional script anywhere just the official plugin connected with business manager. * > Unfortunately, at the moment FB Product Set can only be created based on WooCommerce > category, so not possible to be based on an attribute * Ok thank you hope the attributes option are in your plans. Is there a certain link to see the feed the plugin sends? maybe we can map a column in catalog settings that can help. * Thank you in advance! * [Sunday Ukafia](https://wordpress.org/support/users/sukafia/) * (@sukafia) * [5 years ago](https://wordpress.org/support/topic/sync-issues-and-attributes-question/#post-14358010) * Hi [@flyingfinn64](https://wordpress.org/support/users/flyingfinn64/), * `Sadly it happens to many sites i manage. After syncing seems to be working and suddennly after some days doesnt sync new changes. i will post you the hook that fails if it helps. Can it be a coflict problem?` * Yes, a conflict can cause the issue you’re describing. You can try doing a [conflict test](https://docs.woocommerce.com/document/how-to-test-for-conflicts/) and manually sync the feed (Marketing > Facebook > Product Sync) to see if that helps. * `This happens also in many websites. No additional script anywhere just the official plugin connected with business manager.` * Hmmm… that’s strange. 🤔 Can you try troubleshooting this using the Facebook [test event tool](https://web.facebook.com/business/help/2040882565969969?id=1205376682832142&_rdc=1&_rdr)? We have an [open issue](https://github.com/woocommerce/facebook-for-woocommerce/issues/1777) for this – though we’re still gathering information to help us narrow it down. * You can add [this code snippet](https://gist.github.com/simonporter007/60c47cc6242a4e149adb6e1a3e3bbf7d#file-sv_facebook_for_woocommerce_show_feed_url_in_admin_notice-php) to your functions.php file to show the Facebook feed file URL on the Facebook for WooCommerce settings page. * I hope this helps! * Thread Starter [Kostas Pinakas](https://wordpress.org/support/users/flyingfinn64/) * (@flyingfinn64) * [5 years ago](https://wordpress.org/support/topic/sync-issues-and-attributes-question/#post-14358192) * Hi [@sukafia](https://wordpress.org/support/users/sukafia/) * Thank you for your answer * > Hmmm… that’s strange. 🤔 Can you try troubleshooting this using the Facebook > test event tool? We have an open issue for this – though we’re still gathering > information to help us narrow it down. * I tried but i will try again and report on the issue. thanks * > Yes, a conflict can cause the issue you’re describing. You can try doing a > conflict test and manually sync the feed (Marketing > Facebook > Product Sync) > to see if that helps. * Its strange because it happens to many sites that use different plugins. I will see if i can find a ny common to speed up the procedure. Tha manual sync works as expected when i run it. * Can you give me in a message the feed url that the plugin generates? Previous versions i think they were providing a manual url also but im not so sure to be sincere. - This reply was modified 5 years ago by [Kostas Pinakas](https://wordpress.org/support/users/flyingfinn64/). * [wbrubaker.a11n](https://wordpress.org/support/users/wbrubaker/) * (@wbrubaker) * [5 years ago](https://wordpress.org/support/topic/sync-issues-and-attributes-question/#post-14363290) * That feed url that the plugin generates is going to be different based on your own site than it would on someone else’s. The static part is `?wc-api=wc_facebook_get_feed_data& secret=` – the secret is generated by the plugin. * Thread Starter [Kostas Pinakas](https://wordpress.org/support/users/flyingfinn64/) * (@flyingfinn64) * [5 years ago](https://wordpress.org/support/topic/sync-issues-and-attributes-question/#post-14399531) * [@wbrubaker](https://wordpress.org/support/users/wbrubaker/) thank you for your answer. * Where i can find the secret so i can manually set the feed for a test? * [wbrubaker.a11n](https://wordpress.org/support/users/wbrubaker/) * (@wbrubaker) * [5 years ago](https://wordpress.org/support/topic/sync-issues-and-attributes-question/#post-14400706) * It’s stored in an option with the key `wc_facebook_feed_url_secret` so I expect you could find it there, e.g. wp-admin/options.php Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘sync issues and attributes question’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 7 replies * 4 participants * Last reply from: [wbrubaker.a11n](https://wordpress.org/support/users/wbrubaker/) * Last activity: [5 years ago](https://wordpress.org/support/topic/sync-issues-and-attributes-question/#post-14400706) * Status: resolved