Title: Sync issues Last modified: July 18, 2018 --- # Sync issues * Resolved [antal72](https://wordpress.org/support/users/antal72/) * (@antal72) * [7 years, 11 months ago](https://wordpress.org/support/topic/sync-issues-2/) * Hi, After setting up the plugin I can select the list etc. But the sync does not work. * Started: Wed, Jul 18, 2018 9:07 AM Finished: Wed, Jul 18, 2018 9:09 AM Account Connected: n/a List Connected: n/a Products Synced: 0 Orders Synced: 0 * I have re-installed the plugin 3 times, created new Api keys, nothing works. What to do? * The logs are full with errors: * 2018-07-18T08:06:03+00:00 ERROR order_submit.error :: addStoreOrder :: 2977 :: Resource Not Found :: The requested resource could not be found. on 1432 in / home/***/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/ class-mailchimp-api.php 2018-07-18T08:06:17+00:00 NOTICE api.add_product.error:: Resource Not Found :: The requested resource could not be found. :: Array ( [ submission] => Array ( [id] => deleted_0 [title] => deleted_0 [variants] => Array([ 0] => Array ( [id] => deleted_0 [title] => deleted_0 [inventory_quantity] => 0 [backorders] => false ) * ) * ) * ) * 2018-07-18T08:06:17+00:00 NOTICE order.items.error :: Order #3574 :: Product 0 does not exist! 2018-07-18T08:06:18+00:00 NOTICE api.add_product.error :: Resource Not Found :: The requested resource could not be found. :: Array ( [ submission] => Array ( [id] => deleted_0 [title] => deleted_0 [variants] => Array([ 0] => Array ( [id] => deleted_0 [title] => deleted_0 [inventory_quantity] => 0 [backorders] => false ) * ) * ) * ) * 2018-07-18T08:06:18+00:00 NOTICE order.items.error :: Order #3575 :: Product 0 does not exist! 2018-07-18T08:06:18+00:00 ERROR order_submit.error :: addStoreOrder:: 3461 :: Resource Not Found :: The requested resource could not be found. on 1432 in /home/***/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/ api/class-mailchimp-api.php * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsync-issues-2%2Fpage%2F2%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 3 replies - 16 through 18 (of 18 total) [←](https://wordpress.org/support/topic/sync-issues-2/?output_format=md) [1](https://wordpress.org/support/topic/sync-issues-2/?output_format=md) 2 * [lewisself](https://wordpress.org/support/users/lewisself/) * (@lewisself) * [7 years, 9 months ago](https://wordpress.org/support/topic/sync-issues-2/page/2/#post-10650064) * Hello, * I’m having a problem syncing my orders. I’ve tried the postman as requested and checked if the store id matches the option: mailchimp-woocommerce-store_id. It seems to match fine. I’m having no errors on the website logs but it seems that my orders are not being synced. Is there anything else I could try to resolve my issue? Any help would be great. * I’ve tried the following to resolve the issue: * – Deleting and reinstalling the plugin. – Switching lists and using a different API key. – Logs seem fine with no errors (Although, it was set to standard, I’ve changed it to debug so this might change) - This reply was modified 7 years, 9 months ago by [lewisself](https://wordpress.org/support/users/lewisself/). * Plugin Support [khungate](https://wordpress.org/support/users/khungate/) * (@khungate) * [7 years, 9 months ago](https://wordpress.org/support/topic/sync-issues-2/page/2/#post-10656158) * [@lewisself](https://wordpress.org/support/users/lewisself/), we’ve found that some folks might have a non-expired lock which needs to be removed – it’s the http_worker_lock site transient. Not 100% sure if that’s your issue, but you might want to try seeing if you can delete that particular site transient and then refresh the page to re-enable the queue. * [lewisself](https://wordpress.org/support/users/lewisself/) * (@lewisself) * [7 years, 9 months ago](https://wordpress.org/support/topic/sync-issues-2/page/2/#post-10659036) * Thanks for the help. I deleted the http_worker_lock site transient from the website and it started to sync the products and orders. There seems to be some errors inside of my log file now though. * 2018-09-05T12:27:25+00:00 NOTICE order.items.error :: Order #7609 :: Product 0 does not exist! 2018-09-05T12:27:25+00:00 ERROR order_submit.error :: addStoreOrder:: 189728 :: :: on 1432 in /home/budget/public_html/wp-content/plugins/mailchimp- for-woocommerce/includes/api/class-mailchimp-api.php 2018-09-05T12:27:25+00:00 ERROR order_submit.error :: addStoreOrder :: 189729 :: :: on 1432 in /home/budget/ public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp- api.php 2018-09-05T12:27:25+00:00 ERROR order_submit.error :: addStoreOrder :: 189730 :: :: on 1432 in /home/budget/public_html/wp-content/plugins/mailchimp- for-woocommerce/includes/api/class-mailchimp-api.php 2018-09-05T12:27:25+00:00 ERROR order_submit.error :: addStoreOrder :: 189731 :: :: on 1432 in /home/budget/ public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp- api.php 2018-09-05T12:27:25+00:00 ERROR order_submit.error :: addStoreOrder :: 189732 :: :: on 1432 in /home/budget/public_html/wp-content/plugins/mailchimp- for-woocommerce/includes/api/class-mailchimp-api.php 2018-09-05T12:27:26+00:00 ERROR order_submit.error :: addStoreOrder :: 189733 :: :: on 1432 in /home/budget/ public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp- api.php 2018-09-05T12:27:26+00:00 ERROR order_submit.error :: addStoreOrder :: 189734 :: :: on 1432 in /home/budget/public_html/wp-content/plugins/mailchimp- for-woocommerce/includes/api/class-mailchimp-api.php 2018-09-05T12:27:26+00:00 ERROR order_submit.error :: addStoreOrder :: 189735 :: :: on 1432 in /home/budget/ public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp- api.php 2018-09-05T12:27:26+00:00 ERROR order_submit.error :: addStoreOrder :: 189736 :: :: on 1432 in /home/budget/public_html/wp-content/plugins/mailchimp- for-woocommerce/includes/api/class-mailchimp-api.php 2018-09-05T12:27:26+00:00 ERROR order_submit.error :: addStoreOrder :: 189737 :: :: on 1432 in /home/budget/ public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp- api.php 2018-09-05T12:27:27+00:00 NOTICE api.add_product.error :: :: :: Array([ submission] => Array ( [id] => deleted_0 [title] => deleted_0 [variants] => Array([ 0] => Array ( [id] => deleted_0 [title] => deleted_0 [inventory_quantity] => 0 [backorders] => false ) * ) * ) * ) - This reply was modified 7 years, 9 months ago by [lewisself](https://wordpress.org/support/users/lewisself/). - This reply was modified 7 years, 9 months ago by [lewisself](https://wordpress.org/support/users/lewisself/). Viewing 3 replies - 16 through 18 (of 18 total) [←](https://wordpress.org/support/topic/sync-issues-2/?output_format=md) [1](https://wordpress.org/support/topic/sync-issues-2/?output_format=md) 2 The topic ‘Sync issues’ is closed to new replies. * ![](https://ps.w.org/mailchimp-for-woocommerce/assets/icon-256x256.png?rev=1509501) * [Mailchimp for WooCommerce](https://wordpress.org/plugins/mailchimp-for-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp-for-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/reviews/) * 18 replies * 6 participants * Last reply from: [lewisself](https://wordpress.org/support/users/lewisself/) * Last activity: [7 years, 9 months ago](https://wordpress.org/support/topic/sync-issues-2/page/2/#post-10659036) * Status: resolved