Sync Issue- Pending Contacts?
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For some reason contacts that are signing up via the lightbox are not importing to my contacts. I opened a support request with Mailchimp and they said the following:
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“The form itself is passing over contacts as pending (screenshot of confirmation email: https://d.pr/i/ZPwee0), which leads me to believe the form being used has double opt-in enabled.”
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I confirmed with my web guy who enabled this plug-in that the double-opt in is not checked, and I have confirmed its not opted in within Mailchimp. They wrote back and said their submissions went through as expected and that they believe there may be some underlying configurations that are passing contacts as pending rather than subscribed.
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“I tested out a new submission using your pop-up form with “examples+test123@mailchimp.com” and can confirm the Integration/ Pop-up is passing contacts over as subscribed (this is what I see when checking the API calls passing in from your pop-up form, that you may want to show the Developer):
POST /lists/3e4d8e6ba8/members
“status”: “pending”,
“email_address”: “examples+test123@mailchimp.com”,
Since the Pop-up passes data via API, there may be something that needs to be reconfigured to pass contacts as subscribed. This has to do with the calls via the API being passed to us specifically.”
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This is Greek to me- didn’t know if anyone had any suggestions? My lightbox has Name and Email as required fields– could this be the issue, and I just need to make name non-required?The page I need help with: [log in to see the link]
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Is this about the “Take 10% off” popup on your site?
That form is not created with our plugin so I can’t help with that.If it’s about another form on your site that is created with Mailchimp for WordPress please let me know how to trigger the popup.
Thanks!
Hello,
There have been no replies to this topic, so I’m marking this as resolved. Please do let us know if you’re still experiencing an issue.
Hi Harish– still have the issue, can you help me?
Please check our previous message. Have you created a form using our plugin? If yes, please share where we can test it.
Hi Harish- I was told by the person who integrated the pop up that this was the plugin used. It is on tamiboyce.com
Hello,
I checked the form again and it’s created with “WP Forms” plugin and not our plugin. Have you enabled the integration with WP forms from the “MC4WP > Integrations” menu?
Also, can you please go to the “MC4WP > Others” menu and share with us any error logs?
Yes- I confirmed the integration is set up. Error log below:
[2019-06-11 16:28:39] ERROR: WPForms > Mailchimp API Error: Bad Request. Forgotten Email Not Subscribed. sunn*@su**********.com was permanently deleted and cannot be re-imported. The contact must re-subscribe to get back on the list.
Request: PUT https://us16.api.mailchimp.com/3.0/lists/3e4d8e6ba8/members/3fab841ae5fb17be99e0616e1caf63d1 – {“email_address”:”sunn*@su**********.com”,”interests”:{},”merge_fields”:{},”status”:”pending”,”email_type”:”html”,”ip_signup”:”96.72.145.235″,”tags”:[]}
Response: 400 Bad Request – {“type”:”http://developer.mailchimp.com/documentation/mailchimp/guides/error-glossary/”,”title”:”Forgotten Email Not Subscribed”,”status”:400,”detail”:”sunn*@su**********.com was permanently deleted and cannot be re-imported. The contact must re-subscribe to get back on the list.”,”instance”:”3bd8f2a6-3f8c-4990-aad9-25d3f9824357″}
[2019-06-11 16:44:56] ERROR: WPForms > Mailchimp API Error: Bad Request. Forgotten Email Not Subscribed. sunn*@su**********.com was permanently deleted and cannot be re-imported. The contact must re-subscribe to get back on the list.
Request: PUT https://us16.api.mailchimp.com/3.0/lists/3e4d8e6ba8/members/3fab841ae5fb17be99e0616e1caf63d1 – {“email_address”:”sunn*@su**********.com”,”interests”:{},”merge_fields”:{},”status”:”pending”,”email_type”:”html”,”ip_signup”:”96.72.145.235″,”tags”:[]}
Response: 400 Bad Request – {“type”:”http://developer.mailchimp.com/documentation/mailchimp/guides/error-glossary/”,”title”:”Forgotten Email Not Subscribed”,”status”:400,”detail”:”sunn*@su**********.com was permanently deleted and cannot be re-imported. The contact must re-subscribe to get back on the list.”,”instance”:”4d9e22ab-9b1c-4e77-b1a3-628bc49a833a”}
[2019-06-11 16:54:41] ERROR: WPForms > Mailchimp API Error: Bad Request. Forgotten Email Not Subscribed. sunn*********@gm***.com was permanently deleted and cannot be re-imported. The contact must re-subscribe to get back on the list.
Request: PUT https://us16.api.mailchimp.com/3.0/lists/3e4d8e6ba8/members/89f3118fccdcc82656b316665fdc4f56 – {“email_address”:”sunn*********@gm***.com”,”interests”:{},”merge_fields”:{},”status”:”pending”,”email_type”:”html”,”ip_signup”:”96.72.145.235″,”tags”:[]}
Response: 400 Bad Request – {“type”:”http://developer.mailchimp.com/documentation/mailchimp/guides/error-glossary/”,”title”:”Forgotten Email Not Subscribed”,”status”:400,”detail”:”sunn*********@gm***.com was permanently deleted and cannot be re-imported. The contact must re-subscribe to get back on the list.”,”instance”:”8a33ab86-6f03-4cb5-8004-e40e0853f147″}
[2019-06-11 16:56:11] ERROR: WPForms > Mailchimp API Error: Bad Request. Forgotten Email Not Subscribed. sunn*********@gm***.com was permanently deleted and cannot be re-imported. The contact must re-subscribe to get back on the list.
Request: PUT https://us16.api.mailchimp.com/3.0/lists/3e4d8e6ba8/members/89f3118fccdcc82656b316665fdc4f56 – {“email_address”:”sunn*********@gm***.com”,”interests”:{},”merge_fields”:{},”status”:”pending”,”email_type”:”html”,”ip_signup”:”96.72.145.235″,”tags”:[]}
Response: 400 Bad Request – {“type”:”http://developer.mailchimp.com/documentation/mailchimp/guides/error-glossary/”,”title”:”Forgotten Email Not Subscribed”,”status”:400,”detail”:”sunn*********@gm***.com was permanently deleted and cannot be re-imported. The contact must re-subscribe to get back on the list.”,”instance”:”046de960-e586-4c73-acc8-ee1878bde97a”}
[2019-06-11 17:38:49] ERROR: WPForms > Mailchimp API Error: Bad Request. Forgotten Email Not Subscribed. robt*******@gm***.com was permanently deleted and cannot be re-imported. The contact must re-subscribe to get back on the list.
Request: PUT https://us16.api.mailchimp.com/3.0/lists/3e4d8e6ba8/members/f9effdb1906097ccbc3d8eaf0634bfda – {“email_address”:”robt*******@gm***.com”,”interests”:{},”merge_fields”:{},”status”:”pending”,”email_type”:”html”,”ip_signup”:”96.72.145.235″,”tags”:[]}
Response: 400 Bad Request – {“type”:”http://developer.mailchimp.com/documentation/mailchimp/guides/error-glossary/”,”title”:”Forgotten Email Not Subscribed”,”status”:400,”detail”:”robt*******@gm***.com was permanently deleted and cannot be re-imported. The contact must re-subscribe to get back on the list.”,”instance”:”8f84422c-ea9b-4639-943b-4f9cfdf94d2b”}
[2019-06-11 17:40:32] ERROR: WPForms > Mailchimp API Error: Bad Request. Forgotten Email Not Subscribed. sunn*********@gm***.com was permanently deleted and cannot be re-imported. The contact must re-subscribe to get back on the list.
Request: PUT https://us16.api.mailchimp.com/3.0/lists/3e4d8e6ba8/members/89f3118fccdcc82656b316665fdc4f56 – {“email_address”:”sunn*********@gm***.com”,”interests”:{},”merge_fields”:{},”status”:”pending”,”email_type”:”html”,”ip_signup”:”96.72.145.235″,”tags”:[]}
Response: 400 Bad Request – {“type”:”http://developer.mailchimp.com/documentation/mailchimp/guides/error-glossary/”,”title”:”Forgotten Email Not Subscribed”,”status”:400,”detail”:”sunn*********@gm***.com was permanently deleted and cannot be re-imported. The contact must re-subscribe to get back on the list.”,”instance”:”1d54f6ce-92be-4189-ad8d-62ebdae3e750″}
[2019-07-02 19:53:34] ERROR: WPForms > Mailchimp API Error: Method Not Allowed. This list member cannot be removed. Please contact support.
Request: DELETE https://us16.api.mailchimp.com/3.0/lists/3e4d8e6ba8/members/4af09d15ab4ed444fa84c4748be5c283
Response: 405 Method Not Allowed – {“type”:”http://developer.mailchimp.com/documentation/mailchimp/guides/error-glossary/”,”title”:”Method Not Allowed”,”status”:405,”detail”:”This list member cannot be removed. Please contact support.”,”instance”:”a20de85f-7ff1-447c-8efa-876a1f1477a7″}
[2019-07-03 17:50:34] WARNING: WPForms > njen*****@gm***.com is already subscribed to the selected list(s)
[2019-07-13 23:47:14] ERROR: WPForms > Mailchimp API Error: Method Not Allowed. This list member cannot be removed. Please contact support.
Request: DELETE https://us16.api.mailchimp.com/3.0/lists/3e4d8e6ba8/members/746026ddd3eca00cffef028923678c8c
Response: 405 Method Not Allowed – {“type”:”http://developer.mailchimp.com/documentation/mailchimp/guides/error-glossary/”,”title”:”Method Not Allowed”,”status”:405,”detail”:”This list member cannot be removed. Please contact support.”,”instance”:”007881c4-e42b-4f75-b6ec-48c78c74a52c”}
[2019-07-20 09:30:59] WARNING: WPForms > cpol****@gm***.com is already subscribed to the selected list(s)
[2019-07-26 17:01:53] ERROR: WPForms > Mailchimp API Error: Method Not Allowed. This list member cannot be removed. Please contact support.
Request: DELETE https://us16.api.mailchimp.com/3.0/lists/3e4d8e6ba8/members/528128c9ce7bdcdaa2d84921e8ee5b18
Response: 405 Method Not Allowed – {“type”:”http://developer.mailchimp.com/documentation/mailchimp/guides/error-glossary/”,”title”:”Method Not Allowed”,”status”:405,”detail”:”This list member cannot be removed. Please contact support.”,”instance”:”415003a6-05cf-444a-873e-8b3df4b845b7″}
[2019-08-22 15:59:41] WARNING: WPForms > nate*******@gm***.com is already subscribed to the selected list(s)
[2019-08-24 19:58:48] WARNING: WPForms > pand******@gm***.com is already subscribed to the selected list(s)
[2019-09-22 11:20:35] WARNING: WPForms > conn********@ya***.com is already subscribed to the selected list(s)
[2019-09-24 22:47:11] WARNING: WPForms > nate*******@gm***.com is already subscribed to the selected list(s)
[2019-11-21 13:49:53] WARNING: WPForms > Capn*****@ao*.com is already subscribed to the selected list(s)
[2019-11-22 10:29:28] WARNING: WPForms > mand*******@gm***.com is already subscribed to the selected list(s)
[2019-12-23 23:44:40] WARNING: WPForms > MsMu********@gm***.com is already subscribed to the selected list(s)
[2020-01-13 18:53:46] ERROR: WPForms > Mailchimp API Error: Bad Request. Forgotten Email Not Subscribed. sunn*********@gm***.com was permanently deleted and cannot be re-imported. The contact must re-subscribe to get back on the list.
Request: POST https://us16.api.mailchimp.com/3.0/lists/3e4d8e6ba8/members – {“status”:”pending”,”email_address”:”sunn*********@gm***.com”,”interests”:{},”merge_fields”:{},”email_type”:”html”,”ip_signup”:”71.150.179.74″,”tags”:[]}
Response: 400 Bad Request – {“type”:”http://developer.mailchimp.com/documentation/mailchimp/guides/error-glossary/”,”title”:”Forgotten Email Not Subscribed”,”status”:400,”detail”:”sunn*********@gm***.com was permanently deleted and cannot be re-imported. The contact must re-subscribe to get back on the list.”,”instance”:”a246238e-e1dd-4523-a8e8-9212c6c6aca2″}
[2020-01-20 16:50:44] ERROR: WPForms > Mailchimp API Error: Bad Request. Forgotten Email Not Subscribed. sunn*********@gm***.com was permanently deleted and cannot be re-imported. The contact must re-subscribe to get back on the list.
Request: POST https://us16.api.mailchimp.com/3.0/lists/3e4d8e6ba8/members – {“status”:”pending”,”email_address”:”sunn*********@gm***.com”,”interests”:{},”merge_fields”:{},”email_type”:”html”,”ip_signup”:”24.163.100.130″,”tags”:[]}
Response: 400 Bad Request – {“type”:”http://developer.mailchimp.com/documentation/mailchimp/guides/error-glossary/”,”title”:”Forgotten Email Not Subscribed”,”status”:400,”detail”:”sunn*********@gm***.com was permanently deleted and cannot be re-imported. The contact must re-subscribe to get back on the list.”,”instance”:”52f987b2-0296-4328-97ab-1c7605c27b2c”}
[2020-02-10 13:31:44] WARNING: WPForms > rkat*****@gm***.com is already subscribed to the selected list(s)Hi Harish– just wanted to check is you had received this information. Please advise what the next steps should be!
Hello,
Thank you for sharing the logs.
There are 2 errors there:
1. Mailchimp has a restriction where if a user had unsubscribed, or if you had deleted them from your Mailchimp list, then they cannot be added back using 3rd forms (API) such as our plugin. The only way to add these email addresses back is using the Mailchimp’s hosted forms.
2. The WP forms integration can only work with new subscribers. If a user who already exists in your list submits the form, their details will not be updated.So when you test again, please test from a different email address that was not deleted from your list or added.
Ok- would you be able to submit a test and just let me know the email address you subscribed with? I have used up all my tests.
If you test with a GMail address you can add a . anywhere in the name before the @ sign and MailChimp will see it as a new address while gmail will ignore the dots.
E.g. s.unn*********@gm***.com and s.u.n.n*********@gm***.com and su.nn*********@gm***.com
are 3 unique email addresses for MailChimp while they all arrive at the same inbox in gmail. That way you can generate some fresh emails to test with yourself.Hope that helps. If you have any questions, please let me know!
The topic ‘Sync Issue- Pending Contacts?’ is closed to new replies.