Title: Sync is not working Last modified: June 16, 2017 --- # Sync is not working * Resolved [Shaun Robinson](https://wordpress.org/support/users/rubious/) * (@rubious) * [8 years, 11 months ago](https://wordpress.org/support/topic/sync-is-not-working/) * Hi there, * Sync is currently stuck on: * Products: 1192/1245 * Orders: 9106/13939 * Last Updated: Fri, Jun 16, 2017 8:17 AM * And none of the automations have ever worked (although I got them to work on a dev site). * Can you offer any advice? * Here’s my report: * ``` ### WordPress Environment ### WC Version: 2.6.4 Log Directory Writable: ✔ WP Version: 4.7.5 WP Multisite: – WP Memory Limit: 3 GB WP Debug Mode: – WP Cron: – Language: en_GB ### Server Environment ### Server Info: Apache PHP Version: 5.6.30 PHP Post Max Size: 8 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 7.19.7 NSS/3.21 Basic ECC SUHOSIN Installed: – MySQL Version: 5.6.36 Max Upload Size: 2 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 2.6.4 : woocommerce_sessions: ✔ woocommerce_api_keys: ✔ woocommerce_attribute_taxonomies: ✔ woocommerce_downloadable_product_permissions: ✔ woocommerce_order_items: ✔ woocommerce_order_itemmeta: ✔ woocommerce_tax_rates: ✔ woocommerce_tax_rate_locations: ✔ woocommerce_shipping_zones: ✔ woocommerce_shipping_zone_locations: ✔ woocommerce_shipping_zone_methods: ✔ woocommerce_payment_tokens: ✔ woocommerce_payment_tokenmeta: ✔ ### Active Plugins (86) ### VaultPress: by Automattic – 1.9.0 Gravity Forms: by rocketgenius – 2.2.3 Advanced Custom Fields: Gravity Forms Field: by @adam_pope of @stormuk – 1.0.0 Admin Columns Pro: by AdminColumns.com – 4.0.4 Advanced Custom Fields: Code Area: by Taylor Mitchell-St.Joseph – 1.0.0 Advanced Custom Fields: Limiter: by Atomic Smash - David Darke – 1.1.1 Advanced Custom Fields: Nav Menu Field: by Faison Zutavern – 2.0.0 Advanced Custom Fields PRO: by Elliot Condon – 5.5.14 Advanced Custom Fields: Table Field: by Johann Heyne – 1.1.15 Akismet Anti-Spam: by Automattic – 3.3.2 The SEO Framework: by Sybre Waaijer – 2.9.2 Breadcrumb NavXT: by John Havlik – 5.7.0 Admin Columns - Advanced Custom Fields add-on: by Codepress – 2.0.4 Admin Columns - WooCommerce add-on: by Codepress – 2.1.3 CustomPress: by WPMU DEV – 1.3.7-beta Duplicate Post: by Enrico Battocchi – 3.2 Email Log: by Sudar – 1.9.1 Enable Media Replace: by Måns Jonasson – 3.0.6 Error Manager: by DLS Software Studios – 1.0 Export Users to CSV: by Ulrich Sossou – 1.0.0 Facebook for WooCommerce: by Facebook – 1.3.2 Gravity Forms Duplicate Prevention: by Buckeye Interactive – 0.1.5 Gravity Forms to Zoho CRM: by HelpForWP.com – 2.8 Gravity Forms Quiz Add-On: by Rocketgenius – 3.1 Gravity Forms Survey Add-On: by Rocketgenius – 3.2 Product Sales Report Pro for WooCommerce: by Potent Plugins – 2.0.8 WooCommerce Advance Sales Report Golden: by Infosoft Consultants – 3.1 Intuitive Custom Post Order: by hijiri – 3.0.8 Jetpack by WordPress.com: by Automattic – 4.9 List Custom Taxonomy Widget: by Nick Halsey – 4.1 Logout Redirect: by WPMUDEV – 1.1.4 MailChimp for WooCommerce: by MailChimp – 2.0.0 Members: by Justin Tadlock – 1.1.3 Post Type Switcher: by John James Jacoby – 2.0.1 Redirection: by John Godley – 2.6 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6 Rubious: by Shaun Robinson – 5.99 Rubious Autocomplete: by Shaun Robinson – 0.1 WooCommerce Rubious Variable Simple Products: by Shaun Robinson – 0.1 WooCommerce Infinite Scroll and Ajax Pagination: by SB Themes – 1.0 SearchWP Live Ajax Search: by Jonathan Christopher – 1.1.7 SearchWP WooCommerce Integration: by Jonathan Christopher – 1.1.9b3 SearchWP: by SearchWP LLC – 2.8.9 Snapshot: by WPMU DEV – 2.5.0.1 Stream: by XWP – 3.2.0 Category Order and Taxonomy Terms Order: by Nsp-Code – 1.5 Transients Manager: by Pippin Williamson – 1.7.3 UberMenu 3 - The Ultimate WordPress Mega Menu: by Chris Mavricos SevenSpark – 3.2.0.2 User Switching: by John Blackbourn – 1.0.9 WC Duplicate Order: by Jamie Gill + Shaun Robinson – 111.0.1 WooCommerce Print Address Labels: by Ewout Fernhout – 1.3.2 WooCommerce Cart Reports: by WPBackOffice – 1.1.11 – 1.1.16 is available WooCommerce Checkout Field Editor: by WooThemes – 1.4.10 – 1.5.5 is available WooCommerce Conditional Content: by Lucas Stark – 1.2.0 – 2.0.2 is available WooCommerce Cost of Goods: by WooThemes / SkyVerge – 2.2.0 – 2.3.2 is available WooCommerce Create Customer on Order: by cxThemes – 1.19 WooCommerce Customer/Order CSV Export: by WooThemes / SkyVerge – 3.12.1 – 4.3.5 is available WooCommerce Dynamic Pricing: by Lucas Stark – 2.11.4 – 3.0.9 is available WooCommerce Save & Share Cart: by cxThemes – 2.07 WooCommerce Email Validation: by Hugh Lashbrooke – 2.0 WooCommerce SecureTrading Gateway: by Krokedil – 1.6.4 WooCommerce Google Analytics Pro: by WooThemes / SkyVerge – 1.1.4-2 – 1.3.4 is available WooCommerce Inventory Manager: by Plexus LLC – 1.6.4 WooCommerce Min/Max Quantities: by WooThemes – 2.3.13 – 2.3.17 is available WooCommerce MSRP Pricing: by Lee Willis – 2.1.1 – 2.6.0 is available WooCommerce Order Status Manager: by WooThemes / SkyVerge – 1.6.1 – 1.7.1 is available WooCommerce Print Invoice/Packing list: by WooThemes / SkyVerge – 2.7.1 – 3.3.1 is available WooCommerce Product CSV Import Suite: by WooThemes – 1.10.10 – 1.10.14 is available WooCommerce Google Product Feed: by Lee Willis – 7.0.8 WooCommerce Purchase Order Payment Gateway [Edited]: by Bryan Headrick and Shaun Robinson – 100.2.3.8.1 WooCommerce Role Based Methods: by WPBackOffice – 2.0.8 – 2.0.9 is available Woocommerce Role Based Prices [Edited]: by Inpsyde GmbH and Shaun Robinson – 11.1.2 WooCommerce - Store Exporter Deluxe: by Visser Labs – 2.0.7 WooCommerce Table Rate Shipping: by WooThemes – 3.0.1 – 3.0.3 is available WooCommerce: by WooThemes – 2.6.4 WooThemes Helper: by WooThemes – 1.6.2 WP Background Processing: by Delicious Brains Inc. – 1.0 WP Crontrol: by John Blackbourn & contributors – 1.5 Defender: by WPMU DEV – 1.5 WP-Optimize: by David Anderson Ruhani Rabin Team Updraft – 2.1.1 WP-PageNavi: by Lester 'GaMerZ' Chan – 2.91 WP Rocket: by WP Media – 2.9.11 WP Smush Pro: by WPMU DEV – 2.7.1 wpMandrill: by Mandrill – 1.33 WPMU DEV Dashboard: by WPMU DEV – 4.3 Yotpo Social Reviews for Woocommerce: by Yotpo – 1.1.5 ### Settings ### Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 ### API ### API Enabled: ✔ ### WC Pages ### Shop Base: #4 - /products/ Basket: #5 - /cart/ Checkout: #6 - /checkout/ My Account: #7 - /my-account/ ### Taxonomies ### Product Types: simple (simple) grouped (grouped) variable (variable) external (external) ### Theme ### Name: Rubious Theme 2015 Version: 7.0.3 Author URL: http://roots.io/ Child Theme: ❌ – If you're modifying WooCommerce on a parent theme you didn't build personally then we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Customer/Order CSV Export ### Order Export Format: default Customer Export Format: default Automatically Export Orders: disabled ``` Viewing 5 replies - 1 through 5 (of 5 total) * [defmans7](https://wordpress.org/support/users/defmans7/) * (@defmans7) * [8 years, 10 months ago](https://wordpress.org/support/topic/sync-is-not-working/#post-9243094) * Do you have wp-cli installed on your production server? * Thread Starter [Shaun Robinson](https://wordpress.org/support/users/rubious/) * (@rubious) * [8 years, 10 months ago](https://wordpress.org/support/topic/sync-is-not-working/#post-9243673) * No * [mcsupport](https://wordpress.org/support/users/mcsupport/) * (@mcsupport) * [8 years, 10 months ago](https://wordpress.org/support/topic/sync-is-not-working/#post-9244281) * Hey there [@rubious](https://wordpress.org/support/users/rubious/), * I apologize we missed the original post here. I’ve read over this so far and would like to assist in troubleshooting. * Looking over the system status report, I can see the site does meet the minimum requirements to run the plugin. Next, I’d like to test for any theme or plugin conflicts that could be at play. * — When switching to a different theme, does the issue persist? — When temporarily deactivating all plugins except for WooCommerce and MailChimp for WooCommerce, does the issue persist? * Additionally, are there any specific products or orders that do not appear in MailChimp from the WooCommerce store? I’d like to confirm that the remaining products in the sync are active products and orders, and rule out the possibility of draft products or canceled/pending orders being included in those total counts. * Thanks for walking through some of this testing. I’ll keep an eye out for your reply. * – Malachite * Thread Starter [Shaun Robinson](https://wordpress.org/support/users/rubious/) * (@rubious) * [8 years, 10 months ago](https://wordpress.org/support/topic/sync-is-not-working/#post-9247217) * Hi * This is a live and very busy website so switching themes and disabling plugins is going to be out of the question. * Are you saying some of those numbers could be draft or cancelled/pending products/ orders? If so then that would be about right, so it should be fine. * We have started getting emails from the automation now so I think it’s all working, just showing incorrect numbers. * [mcsupport](https://wordpress.org/support/users/mcsupport/) * (@mcsupport) * [8 years, 10 months ago](https://wordpress.org/support/topic/sync-is-not-working/#post-9247834) * Hey [@rubious](https://wordpress.org/support/users/rubious/), * I can certainly understand that troubleshooting with themes and plugins isn’t going to feasible with a busy website. * You are correct. We have seen a trend where the sync page includes draft products and cancelled and pending orders in the total number of products. * In this case, I’ve gone ahead and passed this case to our team internally so we can continue tracking volume on this issue and make some improvements to the Sync page moving forward. * All that said, if you do notice anything else out of the ordinary or have any questions, please don’t hesitate to post again and let us know. * – Malachite Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Sync is not working’ is closed to new replies. * ![](https://ps.w.org/mailchimp-for-woocommerce/assets/icon-256x256.png?rev=1509501) * [Mailchimp for WooCommerce](https://wordpress.org/plugins/mailchimp-for-woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp-for-woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/reviews/) * 5 replies * 3 participants * Last reply from: [mcsupport](https://wordpress.org/support/users/mcsupport/) * Last activity: [8 years, 10 months ago](https://wordpress.org/support/topic/sync-is-not-working/#post-9247834) * Status: resolved