Support » Plugin: Mailchimp for WooCommerce » Sync is not working

  • Resolved Shaun Robinson

    (@rubious)


    Hi there,

    Sync is currently stuck on:

    Products: 1192/1245

    Orders: 9106/13939

    Last Updated: Fri, Jun 16, 2017 8:17 AM

    And none of the automations have ever worked (although I got them to work on a dev site).

    Can you offer any advice?

    Here’s my report:

    
    ### WordPress Environment ###
    
    WC Version: 2.6.4
    Log Directory Writable: ✔
    WP Version: 4.7.5
    WP Multisite: –
    WP Memory Limit: 3 GB
    WP Debug Mode: –
    WP Cron: –
    Language: en_GB
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 5.6.30
    PHP Post Max Size: 8 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 5000
    cURL Version: 7.19.7
    NSS/3.21 Basic ECC
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.36
    Max Upload Size: 2 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 2.6.4
    : 
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    
    ### Active Plugins (86) ###
    
    VaultPress: by Automattic – 1.9.0
    Gravity Forms: by rocketgenius – 2.2.3
    Advanced Custom Fields: Gravity Forms Field: by @adam_pope of @stormuk – 1.0.0
    Admin Columns Pro: by AdminColumns.com – 4.0.4
    Advanced Custom Fields: Code Area: by Taylor Mitchell-St.Joseph – 1.0.0
    Advanced Custom Fields: Limiter: by Atomic Smash - David Darke – 1.1.1
    Advanced Custom Fields: Nav Menu Field: by Faison Zutavern – 2.0.0
    Advanced Custom Fields PRO: by Elliot Condon – 5.5.14
    Advanced Custom Fields: Table Field: by Johann Heyne – 1.1.15
    Akismet Anti-Spam: by Automattic – 3.3.2
    The SEO Framework: by Sybre Waaijer – 2.9.2
    Breadcrumb NavXT: by John Havlik – 5.7.0
    Admin Columns - Advanced Custom Fields add-on: by Codepress – 2.0.4
    Admin Columns - WooCommerce add-on: by Codepress – 2.1.3
    CustomPress: by WPMU DEV – 1.3.7-beta
    Duplicate Post: by Enrico Battocchi – 3.2
    Email Log: by Sudar – 1.9.1
    Enable Media Replace: by Måns Jonasson – 3.0.6
    Error Manager: by DLS Software Studios – 1.0
    Export Users to CSV: by Ulrich Sossou – 1.0.0
    Facebook for WooCommerce: by Facebook – 1.3.2
    Gravity Forms Duplicate Prevention: by Buckeye Interactive – 0.1.5
    Gravity Forms to Zoho CRM: by HelpForWP.com – 2.8
    Gravity Forms Quiz Add-On: by Rocketgenius – 3.1
    Gravity Forms Survey Add-On: by Rocketgenius – 3.2
    Product Sales Report Pro for WooCommerce: by Potent Plugins – 2.0.8
    WooCommerce Advance Sales Report Golden: by Infosoft Consultants – 3.1
    Intuitive Custom Post Order: by hijiri – 3.0.8
    Jetpack by WordPress.com: by Automattic – 4.9
    List Custom Taxonomy Widget: by Nick Halsey – 4.1
    Logout Redirect: by WPMUDEV – 1.1.4
    MailChimp for WooCommerce: by MailChimp – 2.0.0
    Members: by Justin Tadlock – 1.1.3
    Post Type Switcher: by John James Jacoby – 2.0.1
    Redirection: by John Godley – 2.6
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 2.2.6
    Rubious: by Shaun Robinson – 5.99
    Rubious Autocomplete: by Shaun Robinson – 0.1
    WooCommerce Rubious Variable Simple Products: by Shaun Robinson – 0.1
    WooCommerce Infinite Scroll and Ajax Pagination: by SB Themes – 1.0
    SearchWP Live Ajax Search: by Jonathan Christopher – 1.1.7
    SearchWP WooCommerce Integration: by Jonathan Christopher – 1.1.9b3
    SearchWP: by SearchWP
    LLC – 2.8.9
    
    Snapshot: by WPMU DEV – 2.5.0.1
    Stream: by XWP – 3.2.0
    Category Order and Taxonomy Terms Order: by Nsp-Code – 1.5
    Transients Manager: by Pippin Williamson – 1.7.3
    UberMenu 3 - The Ultimate WordPress Mega Menu: by Chris Mavricos
    SevenSpark – 3.2.0.2
    
    User Switching: by John Blackbourn – 1.0.9
    WC Duplicate Order: by Jamie Gill + Shaun Robinson – 111.0.1
    WooCommerce Print Address Labels: by Ewout Fernhout – 1.3.2
    WooCommerce Cart Reports: by WPBackOffice – 1.1.11 – 1.1.16 is available
    WooCommerce Checkout Field Editor: by WooThemes – 1.4.10 – 1.5.5 is available
    WooCommerce Conditional Content: by Lucas Stark – 1.2.0 – 2.0.2 is available
    WooCommerce Cost of Goods: by WooThemes / SkyVerge – 2.2.0 – 2.3.2 is available
    WooCommerce Create Customer on Order: by cxThemes – 1.19
    WooCommerce Customer/Order CSV Export: by WooThemes / SkyVerge – 3.12.1 – 4.3.5 is available
    WooCommerce Dynamic Pricing: by Lucas Stark – 2.11.4 – 3.0.9 is available
    WooCommerce Save & Share Cart: by cxThemes – 2.07
    WooCommerce Email Validation: by Hugh Lashbrooke – 2.0
    WooCommerce SecureTrading Gateway: by Krokedil – 1.6.4
    WooCommerce Google Analytics Pro: by WooThemes / SkyVerge – 1.1.4-2 – 1.3.4 is available
    WooCommerce Inventory Manager: by Plexus
    LLC – 1.6.4
    
    WooCommerce Min/Max Quantities: by WooThemes – 2.3.13 – 2.3.17 is available
    WooCommerce MSRP Pricing: by Lee Willis – 2.1.1 – 2.6.0 is available
    WooCommerce Order Status Manager: by WooThemes / SkyVerge – 1.6.1 – 1.7.1 is available
    WooCommerce Print Invoice/Packing list: by WooThemes / SkyVerge – 2.7.1 – 3.3.1 is available
    WooCommerce Product CSV Import Suite: by WooThemes – 1.10.10 – 1.10.14 is available
    WooCommerce Google Product Feed: by Lee Willis – 7.0.8
    WooCommerce Purchase Order Payment Gateway [Edited]: by Bryan Headrick and Shaun Robinson – 100.2.3.8.1
    WooCommerce Role Based Methods: by WPBackOffice – 2.0.8 – 2.0.9 is available
    Woocommerce Role Based Prices [Edited]: by Inpsyde GmbH and Shaun Robinson – 11.1.2
    WooCommerce - Store Exporter Deluxe: by Visser Labs – 2.0.7
    WooCommerce Table Rate Shipping: by WooThemes – 3.0.1 – 3.0.3 is available
    WooCommerce: by WooThemes – 2.6.4
    WooThemes Helper: by WooThemes – 1.6.2
    WP Background Processing: by Delicious Brains Inc. – 1.0
    WP Crontrol: by John Blackbourn & contributors – 1.5
    Defender: by WPMU DEV – 1.5
    WP-Optimize: by David Anderson
    Ruhani Rabin
    Team Updraft – 2.1.1
    
    WP-PageNavi: by Lester 'GaMerZ' Chan – 2.91
    WP Rocket: by WP Media – 2.9.11
    WP Smush Pro: by WPMU DEV – 2.7.1
    wpMandrill: by Mandrill – 1.33
    WPMU DEV Dashboard: by WPMU DEV – 4.3
    Yotpo Social Reviews for Woocommerce: by Yotpo – 1.1.5
    
    ### Settings ###
    
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    
    ### API ###
    
    API Enabled: ✔
    
    ### WC Pages ###
    
    Shop Base: #4 - /products/
    Basket: #5 - /cart/
    Checkout: #6 - /checkout/
    My Account: #7 - /my-account/
    
    ### Taxonomies ###
    
    Product Types: simple (simple)
    grouped (grouped)
    variable (variable)
    external (external)
    
    ### Theme ###
    
    Name: Rubious Theme 2015
    Version: 7.0.3
    Author URL: http://roots.io/
    Child Theme: ❌ – If you're modifying WooCommerce on a parent theme you didn't build personally
    then we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Customer/Order CSV Export ###
    
    Order Export Format: default
    Customer Export Format: default
    Automatically Export Orders: disabled
    
Viewing 5 replies - 1 through 5 (of 5 total)
  • Do you have wp-cli installed on your production server?

    No

    Plugin Author mcsupport

    (@mcsupport)

    Hey there @rubious,

    I apologize we missed the original post here. I’ve read over this so far and would like to assist in troubleshooting.

    Looking over the system status report, I can see the site does meet the minimum requirements to run the plugin. Next, I’d like to test for any theme or plugin conflicts that could be at play.

    — When switching to a different theme, does the issue persist?
    — When temporarily deactivating all plugins except for WooCommerce and MailChimp for WooCommerce, does the issue persist?

    Additionally, are there any specific products or orders that do not appear in MailChimp from the WooCommerce store? I’d like to confirm that the remaining products in the sync are active products and orders, and rule out the possibility of draft products or canceled/pending orders being included in those total counts.

    Thanks for walking through some of this testing. I’ll keep an eye out for your reply.

    – Malachite

    Hi

    This is a live and very busy website so switching themes and disabling plugins is going to be out of the question.

    Are you saying some of those numbers could be draft or cancelled/pending products/orders? If so then that would be about right, so it should be fine.

    We have started getting emails from the automation now so I think it’s all working, just showing incorrect numbers.

    Plugin Author mcsupport

    (@mcsupport)

    Hey @rubious,

    I can certainly understand that troubleshooting with themes and plugins isn’t going to feasible with a busy website.

    You are correct. We have seen a trend where the sync page includes draft products and cancelled and pending orders in the total number of products.

    In this case, I’ve gone ahead and passed this case to our team internally so we can continue tracking volume on this issue and make some improvements to the Sync page moving forward.

    All that said, if you do notice anything else out of the ordinary or have any questions, please don’t hesitate to post again and let us know.

    – Malachite

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Sync is not working’ is closed to new replies.