Title: Sync is hanging Last modified: February 14, 2024 --- # Sync is hanging * Resolved [mwnets](https://wordpress.org/support/users/mwnets/) * (@mwnets) * [2 years, 1 month ago](https://wordpress.org/support/topic/sync-is-hanging-2/) * Hi, Still trying to get Square setup on my site, but now its not even working when running manually. Gets stuck at the following: _Syncing now…_100% Viewing 15 replies - 1 through 15 (of 15 total) * [anastas10s](https://wordpress.org/support/users/anastas10s/) * (@anastas10s) * [2 years, 1 month ago](https://wordpress.org/support/topic/sync-is-hanging-2/#post-17424765) * 👋 hey [@mwnets](https://wordpress.org/support/users/mwnets/) * Thanks for reaching out about this. Let’s troubleshoot it together! * > Hi, Still trying to get Square setup on my site, but now its not even working > when running manually. Gets stuck at the following: > Syncing now…100% * I understand that Square sync displays `_Syncing now…_100%`, at the screen at` Square > Update`, [as exemplified here](https://woo.com/document/woocommerce-square/sync-settings/#section-7), when performing a manual sync. Correct? * Just to clarify, as changes to PHP code [were mentioned here](https://wordpress.org/support/topic/square-sync-options/) already, and [there is another thread open here, on Square sync](https://wordpress.org/support/topic/schedule-sync-stopped-working/) issues: - Is this about another site, or the same? - Is there any custom code, or modifications, applied anywhere in its code? * Moreover, to get an idea of how your site is configured, could you please share a copy of your site’s System Status, [as exemplified here](https://woo.com/document/understanding-the-woocommerce-system-status-report/#system-status)? Once you’ve done that, paste it here in your response. * Looking forward to hearing from you! * Thread Starter [mwnets](https://wordpress.org/support/users/mwnets/) * (@mwnets) * [2 years, 1 month ago](https://wordpress.org/support/topic/sync-is-hanging-2/#post-17424778) * Hi, I was able to find the product that is causing it to hang by removing each until it started working again. Is there a way I can see what about this product is causing it to hang? * [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/) * (@carolm29) * [2 years, 1 month ago](https://wordpress.org/support/topic/sync-is-hanging-2/#post-17425069) * Hey, [@mwnets](https://wordpress.org/support/users/mwnets/)! * I’m glad you were able to find the product that was causing the issue! * We can definitely help you investigate why this was happening. We just need you to share a bit more information so we can take a look and see where to go from here. * Can you please share the product URL? * Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further: * System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support. Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.You could copy and paste your reply here or paste it via [https://gist.github.com/](https://gist.github.com/) and send the link here. * Looking forward to your reply. * Have a wonderful day! * Thread Starter [mwnets](https://wordpress.org/support/users/mwnets/) * (@mwnets) * [2 years, 1 month ago](https://wordpress.org/support/topic/sync-is-hanging-2/#post-17427558) * Hi, * This is the product which is getting stuck on: [Flag & Anthem Irwin Stretch Flannel Shirt Jacket – Charcoal – Off Main Apparel](https://www.offmainapparel.com/product/flag-anthem-irwin-stretch-flannel-shirt-jacket-charcoal/) * Below is the log, not seeing any errors. * ` WordPress Environment

WordPress address (URL): [https://www](https://www).. com
Site address (URL): [https://www](https://www)..com
WC Version: 8.5.2
REST API Version: ✔ 8.5.2
WC Blocks Version: ✔ 11.8.0-dev
Action Scheduler Version: ✔ 3.7.1
Log Directory Writable: ✔
WP Version: 6.4.3
WP Multisite:–
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: – Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 8.2.1
OpenSSL/3.1.1

< p class=””>SUHOSIN Installed: –
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Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔ Database

WC Database Version: 8.5.2
WC Database Prefix: spr_
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attachment: 1032
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page: 43
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post: 2
product: 202
product_variation: 919
revision: 473
shop_coupon: 22
shop_order: 83
shop_order_refund: 38
team_member: 18
wcpa_pt_forms: 1
wp_global_styles: 1
wpcf7_contact_form: 7 Security

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔ Active Plugins (35)

BookingPress Pro – Appointment Booking plugin: by Repute Infosystems– 3.3.1
BookingPress Appointment Booking: by Repute Infosystems – 1.0.82
Contact Form 7: by Takayuki Miyoshi – 5.8.7
DF Testimonial: by DrFuri – 1.0.1
Duplicate Page: by mndpsingh287 – 4.5.3
Facebook for WooCommerce: by Facebook– 3.1.9
Google Analytics for WordPress by MonsterInsights: by MonsterInsights– 8.23.1
Jetpack: by Automattic – 13.1.1
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Kirki Customizer Framework: by Themeum – 5.0.0
Mailchimp for WooCommerce: by Mailchimp – 3.6
MC4WP: Mailchimp for WordPress: by ibericode – 4.9.11
Meta Box: by MetaBox.io – 5.9.3
Mr.Bara WPBakery Page Builder Addons: by DrFuri – 1.3.2
Perfect Brands WooCommerce: by QuadLayers– 3.3.3
Product GTIN (EAN, UPC, ISBN) for WooCommerce: by Emanuela Castorina– 1.1.1
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Slider Revolution: by ThemePunch– 6.5.7
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Security Optimizer: by SiteGround– 1.4.10
Soo Demo Importer: by SooThemes – 1.0.1
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Advanced Shipment Tracking for WooCommerce: by zorem– 3.6.5
WooCommerce Custom Product Addons Free: by Acowebs – 3.0.6
Woo Discount Rules: by Flycart – 2.6.2
Preview E-mails for WooCommerce: by Digamber Pradhan– 2.2.1
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.30
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WooCommerce Square: by WooCommerce– 4.5.0
WooCommerce: by Automattic – 8.5.2
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WP Crontrol: by John Blackbourn& crontributors – 1.16.1
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Advanced Access Manager: by AAM support@aamplugin. com – 6.9.21
Breadcrumb NavXT: by John Havlik – 7.3.0
DF Portfolio Management: by DrFuri – 1.0.0
DF Team: by DrFuri – 1.0.0
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PayPal Zettle POS: by PayPal – 1.5.7
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Soo Product Filter: by SooThemes – 1.0.2
WooCommerce Authorize.Net Gateway: by Pledged Plugins – 6.1.4
XML Sitemap Generator for Google: by Auctollo – 4.1.19
YITH WooCommerce Compare: by YITH – 2.35.0
YITH WooCommerce Wishlist: by YITH – 3.29.0 Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple( simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from- search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated- 5)

Connected to Woo.com: ✔
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #10323 – /shop/
Cart: #6 – /cart/
Checkout:# 7 – /checkout/
My account: #8 – /my-account/
Terms and conditions: #2000–/ term-conditions/ Theme

Name: MrBara
Version: 1.8.6
Author URL: [http://drfuri.com
Child](http://drfuri.com
Child) Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔ Templates

Overrides: mrbara/woocommerce/cart/cart- shipping.php version 3.6.0 is out of date. The core version is 7.3.0
mrbara/ woocommerce/cart/cart-totals.php
mrbara/woocommerce/cart/cart.php version 4.4.0 is out of date. The core version is 7.9.0
mrbara/woocommerce/checkout/ form-checkout.php
mrbara/woocommerce/checkout/form-coupon.php version 3.4.4 is out of date. The core version is 7.0.1
mrbara/woocommerce/checkout/form- login.php
mrbara/woocommerce/content-single-product.php
mrbara/woocommerce/ emails/customer-processing-order.php
mrbara/woocommerce/global/form-login. php version 3.6.0 is out of date. The core version is 7.0.1
mrbara/woocommerce/ global/quantity-input.php version 4.0.0 is out of date. The core version is 7.8.0
mrbara/woocommerce/global/wrapper-end.php
mrbara/woocommerce/global/wrapper- start.php
mrbara/woocommerce/myaccount/dashboard.php
mrbara/woocommerce/ myaccount/form-edit-account.php version 3.5.0 is out of date. The core version is 7.0.1
mrbara/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 7.0.1
mrbara/woocommerce/myaccount/my-address. php
mrbara/woocommerce/single-product/add-to-cart/external.php version 3.4.0 is out of date. The core version is 7.0.1
mrbara/woocommerce/single-product/ add-to-cart/grouped.php version 4.8.0 is out of date. The core version is 7.0.1
mrbara/woocommerce/single-product/add-to-cart/simple.php version 3.4.0 is out of date. The core version is 7.0.1
mrbara/woocommerce/single-product/add- to-cart/variable.php version 3.5.5 is out of date. The core version is 6.1.0< br>mrbara/woocommerce/single-product/add-to-cart/variation-add-to-cart-button. php version 3.4.0 is out of date. The core version is 7.0.1
mrbara/woocommerce/ single-product/meta.php
mrbara/woocommerce/single-product/product-image.php version 3.5.1 is out of date. The core version is 7.8.0
mrbara/woocommerce/ single-product/product-thumbnails.php
mrbara/woocommerce/single-product/rating. php
mrbara/woocommerce/single-product/short-description.php
mrbara/woocommerce/ single-product/title.php

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WooCommerce PayPal Payments

Onboarded: ✔
Shop country code: US
WooCommerce currency supported: ✔
Advanced Card Processing available in country: ✔
Pay Later messaging available in country: ✔
Webhook status: ✔
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: ✔
Used PayPal Checkout plugin: –
Subscriptions Mode: Disabled Square

Environment: Production
Tokenization Enabled: –
Debug Mode: Off Admin

Enabled Features: activity-panels
analytics
product- block-editor
coupons
core-profiler
customer-effort-score-tracks
import- products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management< br>product-virtual-downloadable
product-external-affiliate
product-grouped
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management- experience
product-linked
settings
async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2024-02-15 23:56:50 +00:00
Options: ✔
Notes: 50
Onboarding: completed Action Scheduler

Complete: 38,974
Oldest: 2024-01-15 12:24:03 +0000
Newest: 2024-02- 15 12:05:43 +0000

Failed: 210
Oldest: 2022-11-04 17:07:59 +0000
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Pending: 5
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Newest: 2024-02-22 12:05:23 +0000 Status report information

Generated at: 2024-02-15 12:12:08 +00:00
` * [anastas10s](https://wordpress.org/support/users/anastas10s/) * (@anastas10s) * [2 years, 1 month ago](https://wordpress.org/support/topic/sync-is-hanging-2/#post-17428008) * 👋 hey [@mwnets](https://wordpress.org/support/users/mwnets/) * Thank you for reaching back, with further details on this. * The site’s System Status Report (SSR) reports that logging is currently disabled. * As a next step, kindly go ahead with enabling it, [as detailed here](https://woo.com/document/woocommerce-square/sync-settings/#section-1)( it is the last checkbox towards the end of the settings screen). * Subsequently, logs will be created once a manual sync is intended again. Feel free to share them here, using a service like [https://quickforget.com/](https://quickforget.com/). * We look forward to your response. In the meantime, please let us know if you have any further questions or concerns. * Thread Starter [mwnets](https://wordpress.org/support/users/mwnets/) * (@mwnets) * [2 years, 1 month ago](https://wordpress.org/support/topic/sync-is-hanging-2/#post-17428304) * I enabled the logs but its too big to send here. Can I emailed it to you? * [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/) * (@carolm29) * [2 years, 1 month ago](https://wordpress.org/support/topic/sync-is-hanging-2/#post-17428327) * Hey, [@mwnets](https://wordpress.org/support/users/mwnets/)! * You can paste them on **[GitHub](https://github.com/)**, **[PasteBin ](https://pastebin.com/)**,** [Quick Forget](http://quickforget.com)** or another similar website you prefer and share the link with us 😃 * Looking forward to your reply. * Have a wonderful day! * Thread Starter [mwnets](https://wordpress.org/support/users/mwnets/) * (@mwnets) * [2 years, 1 month ago](https://wordpress.org/support/topic/sync-is-hanging-2/#post-17428348) * Here you go [https://w-si.link/jvXB6eEJAb3J8EmLj](https://w-si.link/jvXB6eEJAb3J8EmLj) * [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/) * (@carolm29) * [2 years, 1 month ago](https://wordpress.org/support/topic/sync-is-hanging-2/#post-17428462) * Hey, [@mwnets](https://wordpress.org/support/users/mwnets/)! * Thanks for sharing! Things seem to be ok on the logs. - After removing this product from the syncing list and syncing everything else, have you tried syncing it again? * - Is there any difference on the product settings when you compare this product to another one? You can see this **[guide ](https://woo.com/document/woocommerce-square/troubleshooting/#section-2)** for more information. - Have you tried removing the product and adding it again? * Looking forward to your reply. * Have a wonderful day! * Thread Starter [mwnets](https://wordpress.org/support/users/mwnets/) * (@mwnets) * [2 years, 1 month ago](https://wordpress.org/support/topic/sync-is-hanging-2/#post-17428473) * Yes, if I removed it, sync works fine. I can see any differences in the product compared to other products. Yes, I tried to remove add again. Did not fix the issue. * Could it be on the Square side? * [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/) * (@ckadenge) * [2 years, 1 month ago](https://wordpress.org/support/topic/sync-is-hanging-2/#post-17428797) * Howdy [@mwnets](https://wordpress.org/support/users/mwnets/), * Could you please confirm that the said product meets all requirements as described [in this guide](https://woo.com/document/woocommerce-square/sync-settings/#section-5)? * Thread Starter [mwnets](https://wordpress.org/support/users/mwnets/) * (@mwnets) * [2 years, 1 month ago](https://wordpress.org/support/topic/sync-is-hanging-2/#post-17431386) * Yes, confirmed, product meets all requirements. * [Zee](https://wordpress.org/support/users/doublezed2/) * (@doublezed2) * [2 years, 1 month ago](https://wordpress.org/support/topic/sync-is-hanging-2/#post-17432492) * Hello [mwnets](https://wordpress.org/support/users/mwnets/), * Thank you for your reply. * To assist you further, I’d like to inspect the configuration of the product in question. * Could you please edit this product and share screenshots of the Product Edit page? I’m particularly interested in the Attributes tab and Variations tab, as any unusual settings there could potentially be causing the sync to hang. * Additionally, when you removed the problematic product to complete the sync, did you ensure that the product was also removed from Square? It’s important to remove it from both platforms so we can rule out any conflicts that might arise from lingering data. * You can upload the screenshots to a service like [https://snipboard.io](https://snipboard.io) or any cloud storage of your choice and share the links here. * Once I have this information, I’ll be in a better position to diagnose the issue and suggest a resolution. * Looking forward to your response. 🙂 * Best regards. * Thread Starter [mwnets](https://wordpress.org/support/users/mwnets/) * (@mwnets) * [2 years, 1 month ago](https://wordpress.org/support/topic/sync-is-hanging-2/#post-17434694) * Attributes Settings: [https://snipboard.io/JINjuh.jpg](https://snipboard.io/JINjuh.jpg) * Variations Settings: [https://snipboard.io/wSVUzg.jpg](https://snipboard.io/wSVUzg.jpg) * I did not remove the product from Square or Woocommerce, I only unchecked the“ Sync with Square” options so the other products will sync. * [Zee](https://wordpress.org/support/users/doublezed2/) * (@doublezed2) * [2 years, 1 month ago](https://wordpress.org/support/topic/sync-is-hanging-2/#post-17435164) * Hello [mwnets](https://wordpress.org/support/users/mwnets/) * Thank you for your reply and for providing screenshots. * I have reviewed the screenshots and I do not see any issue with the product settings. * As you mentioned before, there may be an issue at Square. To verify this, could you please remove/delete the problematic product at Square and then try manual sync again? * Also, I noticed that you have unchecked the “_Visible on the product page_” option in the Attribute Settings. Is this unchecked on other products (that are syncing fine) as well? * Let me know how the sync goes after removing the product from Square. I am here to help you resolve this issue. 🙂 * Best regards. Viewing 15 replies - 1 through 15 (of 15 total) The topic ‘Sync is hanging’ is closed to new replies. * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354) * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-square/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-square/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-square/reviews/) * 15 replies * 5 participants * Last reply from: [Zee](https://wordpress.org/support/users/doublezed2/) * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/sync-is-hanging-2/#post-17435164) * Status: resolved