Title: sync Error
Last modified: September 13, 2021

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# sync Error

 *  Resolved [deioseayo](https://wordpress.org/support/users/deioseayo/)
 * (@deioseayo)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/sync-error-5/)
 * 08-31-2021 @ 20:29:58 – There was an error trying sync products using the Catalog
   Batch API for job a30b5b795ec1595277a019b235613ae7: Cannot create the API instance
   because the access token is missing.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsync-error-5%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [neilmccreadie a11n](https://wordpress.org/support/users/neilmccreadie/)
 * (@neilmccreadie)
 * [4 years, 6 months ago](https://wordpress.org/support/topic/sync-error-5/#post-14865964)
 * Hi [@deioseayo](https://wordpress.org/support/users/deioseayo/)
 * This issue is often resolved by uninstalling and reinstalling the extension. 
   Can you try that and let us know if the issue persists?
 * Thanks!

Viewing 1 replies (of 1 total)

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## Tags

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 * 1 reply
 * 2 participants
 * Last reply from: [neilmccreadie a11n](https://wordpress.org/support/users/neilmccreadie/)
 * Last activity: [4 years, 6 months ago](https://wordpress.org/support/topic/sync-error-5/#post-14865964)
 * Status: resolved