Title: Sync doesn’t work
Last modified: December 1, 2021
---
# Sync doesn’t work
* Resolved [SM](https://wordpress.org/support/users/handmadehome/)
* (@handmadehome)
* [4 years, 5 months ago](https://wordpress.org/support/topic/sync-doesnt-work-3/)
* Hello,
I’m trying to set a shop but I can’t sync my products correctly. I have
only three available products in my shop. I can see these three products in catalog.
But catalog contains 52 items. Moreover, it says that most of them are available
when actually they were sold out a long time ago.
* Additionally, categories which I’ve excluded from sync are still present in catalog.
I tried to resync plugin, disconnect it and connect again for several times.
Well, I still can’t get rid outdated products from catalog.
* The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsync-doesnt-work-3%2F%3Foutput_format%3Dmd&locale=en_US)
to see the link]_
Viewing 6 replies - 1 through 6 (of 6 total)
* Thread Starter [SM](https://wordpress.org/support/users/handmadehome/)
* (@handmadehome)
* [4 years, 5 months ago](https://wordpress.org/support/topic/sync-doesnt-work-3/#post-15126561)
* I’ve spent several hours trying to deal with this issue! Nothing helps! I decided
to delete this crazy catalog from fb. In the result, it is not deleted, I still
can see it on FB but now I can’t choose a catalog when trying to reconnect woocommerce
* [⌊2021-12-02-21-50-43⌉⌊2021-12-02-21-50-43⌉[
[tor kodi](https://ru.imgbb.com/)
* Somebody help, please! Nothing works :(((
- This reply was modified 4 years, 5 months ago by [SM](https://wordpress.org/support/users/handmadehome/).
* [Mike W](https://wordpress.org/support/users/nixiack8/)
* (@nixiack8)
* [4 years, 5 months ago](https://wordpress.org/support/topic/sync-doesnt-work-3/#post-15130647)
* Hi [@handmadehome](https://wordpress.org/support/users/handmadehome/),
* For this, sometimes it is best to completely remove Facebook by deactivating
and then uninstalling the plugin, then re-installing it. After that go to **Marketing
> Facebook** and make sure logging is on, then do a fresh sync and see if it
sees the proper catalog.
* Should it still not show, the log should have the corresponding error to see
what is going on. It will be located in **WooCommerce > Status > Logs**, under
the Facebook option for the same date as the sync.
* Let us know the results!
* Thread Starter [SM](https://wordpress.org/support/users/handmadehome/)
* (@handmadehome)
* [4 years, 5 months ago](https://wordpress.org/support/topic/sync-doesnt-work-3/#post-15131594)
* I’ve finally figured it out! The only thing which helps it is go to Edit Product
page on WP Admin and click “Delete Products on Facebook” in Facebook Product
Sync tab manually. Then they disappear from FB catalog.
* > For this, sometimes it is best to completely remove Facebook by deactivating
> and then uninstalling the plugin, then re-installing it
* This doesn’t help.
* The weirdest thing, that catalog contained Products wich actually were Drafts.
But FB didn’t care and counted them as availble:
[⌊2021-12-03-15-15-45⌉](https://ibb.co/LQ0Wz1h)
* So, I had to publish these products first. Because “Delete Products on Facebook”
option enabled for published products only. Then I was able to delete them.
- This reply was modified 4 years, 5 months ago by [SM](https://wordpress.org/support/users/handmadehome/).
- This reply was modified 4 years, 5 months ago by [SM](https://wordpress.org/support/users/handmadehome/).
* [Sol J. a11n](https://wordpress.org/support/users/solstudioim/)
* (@solstudioim)
* [4 years, 5 months ago](https://wordpress.org/support/topic/sync-doesnt-work-3/#post-15136449)
* Hi [@handmadehome](https://wordpress.org/support/users/handmadehome/)
* > I’ve finally figured it out! The only thing which helps it is go to Edit Product
> page on WP Admin and click “Delete Products on Facebook” in Facebook Product
> Sync tab manually. Then they disappear from FB catalog.
* Glad that you managed to figured it out 🙂
* > The weirdest thing, that catalog contained Products wich actually were Drafts.
> But FB didn’t care and counted them as availble
* That’s really strange! We had some issues related to WooCommerce draft products
getting synced, but they should be resolved in the later versions of the plugin.
* > So, I had to publish these products first. Because “Delete Products on Facebook”
> option enabled for published products only. Then I was able to delete them.
* I think that’s the way to go then.
* Let me know if you have any other questions at all!
* [kenankonacoglu](https://wordpress.org/support/users/kenankonacoglu/)
* (@kenankonacoglu)
* [4 years, 5 months ago](https://wordpress.org/support/topic/sync-doesnt-work-3/#post-15171196)
* When I try to establish a connection between the website and facebook, the connection
does not occur. Here is the screenshot.
Can you help me ?
* [https://www.hizliresim.com/ov1d7ws](https://www.hizliresim.com/ov1d7ws)
* [thelogicwizard](https://wordpress.org/support/users/logicwizards/)
* (@logicwizards)
* [4 years, 4 months ago](https://wordpress.org/support/topic/sync-doesnt-work-3/#post-15174804)
* Hey there, [@kenankonacoglu](https://wordpress.org/support/users/kenankonacoglu/)!
* Thanks for reaching out to us. I tried taking a look at your screenshot but was
unable to view the image you may have been trying to share with us. I recommend
using another free service like [SnipBoard.io](https://www.SnipBoard.io) to share
your images with us instead.
* While we’re waiting for a better look at your experience, be sure to reference
[this guide](https://woocommerce.com/document/facebook-for-woocommerce/#section-5)
to help with connecting your Facebook for WooCommerce plugin to your Facebook
account.
* We look forward to hearing back from you!
Viewing 6 replies - 1 through 6 (of 6 total)
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## Tags
* [How Do I](https://wordpress.org/support/topic-tag/how-do-i/)
* 6 replies
* 5 participants
* Last reply from: [thelogicwizard](https://wordpress.org/support/users/logicwizards/)
* Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/sync-doesnt-work-3/#post-15174804)
* Status: resolved