Title: Sync disabled
Last modified: March 12, 2021

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# Sync disabled

 *  Resolved [Davidino77](https://wordpress.org/support/users/davidino77/)
 * (@davidino77)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/sync-disabled/)
 * Hi,
    I’m trying to sync my Woocommerce shop with FB but without success. Everything
   seems to be fine while I setup the connection, I have a success message at the
   end but whenever I go into the Sync tab of the plugin everything is greyed out
   as if the plugin never connected to the FB page. At first it was working nice,
   then I don’t know what I did on FB side, but things started to drive me crazy.
   I already tried to delete Business account, Commerce Account to start from scratch
   but still having the issue. At this point I don’t know what to try. Please advise
 * Facebook for Woocommerce Version 2.3.2
    Woocommerce version 5.1.0 Wordpress version
   5.7
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsync-disabled%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Sunday Ukafia](https://wordpress.org/support/users/sukafia/)
 * (@sukafia)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/sync-disabled/#post-14171578)
 * Hi [@davidino77](https://wordpress.org/support/users/davidino77/),
 * We’ve seen similar issues caused by not having the admin role on the business
   manager account.
 * Please ensure that your Facebook profile is added as a manager of the business
   with full manage permission for all assets (page, catalog, pixel) and that all
   assets are owned by the same business as well, not only allowed access to them.
   You should be able to log into Business Manager and select the asset to see the
   owner.
 * Please take a look at this and let me know what find.
 *  Thread Starter [Davidino77](https://wordpress.org/support/users/davidino77/)
 * (@davidino77)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/sync-disabled/#post-14173866)
 * yeah I think you nailed it… I have a real mess with multiple business manager
   pointing to the same FB page and again, different pixels and Commerce accounts.
   I’m unable to properly clean and start over. Every time I try to delete the business
   manager account, the system tells me that is impossible / ineligible even if 
   I unlinked everything (can’t delete system users though). Is there someone in
   FB that can reset everything for me so that I can have a clean solution? This
   thing is driving me crazy.
 * Thank you for helping
 *  Thread Starter [Davidino77](https://wordpress.org/support/users/davidino77/)
 * (@davidino77)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/sync-disabled/#post-14174015)
 * I somehow managed to fix it and now it works.
    Thank you for having addressed
   me to the right solution.
 *  [Fernando a11n](https://wordpress.org/support/users/fhaps/)
 * (@fhaps)
 * Automattic Happiness Engineer
 * [5 years, 1 month ago](https://wordpress.org/support/topic/sync-disabled/#post-14174821)
 * [@davidino77](https://wordpress.org/support/users/davidino77/) Were there any
   particular steps that you completed before it was fixed? It might help other 
   users in the future who face similar issues.
 *  Thread Starter [Davidino77](https://wordpress.org/support/users/davidino77/)
 * (@davidino77)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/sync-disabled/#post-14182658)
 * Hi Fernando, just tried to delete everything I could in Facebook business. Also
   noticed that I used to have 2 administrative accounts with the same “real name”
   but different email address and this was causing a lot of confusion. So, to be
   clear, I don’t exactly know what fixed it but I’m on the boat again.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Sync disabled’ is closed to new replies.

 * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606)
 * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/)
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 * 5 replies
 * 3 participants
 * Last reply from: [Davidino77](https://wordpress.org/support/users/davidino77/)
 * Last activity: [5 years, 1 month ago](https://wordpress.org/support/topic/sync-disabled/#post-14182658)
 * Status: resolved