Title: Sync Buttons Aren’t Executing Last modified: January 15, 2024 --- # Sync Buttons Aren’t Executing * Resolved [coveredmarket](https://wordpress.org/support/users/coveredmarket/) * (@coveredmarket) * [2 years, 2 months ago](https://wordpress.org/support/topic/sync-buttons-arent-executing/) * The Square account is connected. I can see and choose my store from the account locations. However, it doesn’t seem to want to sync. * On the “Update” tab of the Square settings within WooCommerce, the “Next Sync” field just displays a null line “–“. If I click the “Sync Now” button in the WordPress dashboard, it just reloads the page without doing anything regarding beginning a sync process. * On the “Settings” tab of the Square settings within WooCommerce, if I try to click the “Import all products from Square” button, it retargets the page and actually shows the link as “……admin.php?page=wc-settings&tab=square§ion#” * I’m using the Flatsome theme, for which I am not aware of any compatibility issues. Viewing 5 replies - 1 through 5 (of 5 total) * Thread Starter [coveredmarket](https://wordpress.org/support/users/coveredmarket/) * (@coveredmarket) * [2 years, 2 months ago](https://wordpress.org/support/topic/sync-buttons-arent-executing/#post-17345162) * I have enabled logging, however these instances are not generating any error logs. * [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/) * (@ckadenge) * [2 years, 2 months ago](https://wordpress.org/support/topic/sync-buttons-arent-executing/#post-17345220) * Hi there [@coveredmarket](https://wordpress.org/support/users/coveredmarket/), thanks for reaching out! * I’m sorry to hear about the issue you are facing with the sync buttons not functioning as expected. * So that we can be able to troubleshoot the issue further, please share with us the necessary information below for us to investigate the issue: * **System Status Report**, which you can find via WooCommerce > Status > Get system report > Copy for support. **Fatal error logs** related to Square (if any) under WooCommerce > Status > Logs.You could copy and paste your reply here or paste it via [https://gist.github.com/](https://gist.github.com/) and send the link here. * Once we have more information, we’ll be able to assist you further. * Thread Starter [coveredmarket](https://wordpress.org/support/users/coveredmarket/) * (@coveredmarket) * [2 years, 2 months ago](https://wordpress.org/support/topic/sync-buttons-arent-executing/#post-17345263) * ```wp-block-code ` WordPress Environment WordPress address (URL): https://www.thecoveredmarket.com
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async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2024-01-15 18:38:31 -05:00
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Oldest: 2023-12-15 19:39:10 -0500
Newest: 2024-01-15 13:22:55 -0500 Pending: 3
Oldest: 2024-01-15 23:57:10 -0500
Newest: 2024-01-21 15:58:49 -0500 Status report information Generated at: 2024-01-15 13:25:11 -05:00
` ``` * Thread Starter [coveredmarket](https://wordpress.org/support/users/coveredmarket/) * (@coveredmarket) * [2 years, 2 months ago](https://wordpress.org/support/topic/sync-buttons-arent-executing/#post-17345269) * While there is a log titled “square-2024-01-15-de9f1cceea24629438433a690d33d81d. log”, I do not see any fatal error logs for Square * Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/) * (@shameemreza) * [2 years, 2 months ago](https://wordpress.org/support/topic/sync-buttons-arent-executing/#post-17345870) * Hi [@coveredmarket](https://wordpress.org/support/users/coveredmarket/), * Thanks for sharing additional information. I’ve checked the system status reports for your site, and everything looks good to me. * However, here are a few steps you can take to troubleshoot this issue: 1. Sometimes, old cached data can interfere with the syncing process. Please clear your site and browser cache and try again. 2. Try in incognito or another browser. 3. Try disabling other plugins temporarily to see if any of them might be causing a conflict with the WooCommerce Square plugin. 4. Try disconnecting and reconnecting your Square account to WooCommerce. * If you’ve tried all the above and the issue persists, it would be helpful to enable WP debugging. This can provide more detailed error messages that can guide us to the root cause of the problem. * Please let us know how it goes after trying these steps. We’re here to help you through this. Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Sync Buttons Aren’t Executing’ is closed to new replies. * ![](https://ps.w.org/woocommerce-square/assets/icon-256x256.png?rev=3234354) * [WooCommerce Square](https://wordpress.org/plugins/woocommerce-square/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-square/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-square/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-square/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-square/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-square/reviews/) * 5 replies * 3 participants * Last reply from: [Shameem – a11n](https://wordpress.org/support/users/shameemreza/) * Last activity: [2 years, 2 months ago](https://wordpress.org/support/topic/sync-buttons-arent-executing/#post-17345870) * Status: resolved