Title: Sync broken Last modified: February 24, 2023 --- # Sync broken * Resolved [indigenica](https://wordpress.org/support/users/indigenica/) * (@indigenica) * [3 years, 2 months ago](https://wordpress.org/support/topic/sync-broken/) * Hello, I can’t fix the synchronization of woocommerce with the facebook catalog. In one of the last updates of the plugin the synchronization stopped working and I have not been able to get it working again. I have removed the connection with facebook and reconfigured it several times, I have deleted the catalog, all products and sync all products with the debug menu, it seems that the full sync works the first time when I delete the catalog and upload it again, but the products are not syncing changes, appears in the status “This product is not yet synced with Facebook.” * In Commerce Manager -> Data Sources, it doesn’t show Woocommerce Integration, it only shows “list type: manual upload”. * Any idea how to get it working again? * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fsync-broken%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 3 replies - 1 through 3 (of 3 total) * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [3 years, 2 months ago](https://wordpress.org/support/topic/sync-broken/#post-16504161) * Hello, * I’m sorry to hear that. * To help you to investigate, please share your **_System Status Report_**, found under **_WooCommerce > Status _**on your site. * You can check as well if any error is being generated in the error log, navigate under **_WooCommerce > System Status > Logs _**(check if there is any error visible on there). * Looking forward to hearing from you. * Thread Starter [indigenica](https://wordpress.org/support/users/indigenica/) * (@indigenica) * [3 years, 2 months ago](https://wordpress.org/support/topic/sync-broken/#post-16509133) * Here is my System Status Report * ```wp-block-code WordPress Environment WordPress address (URL): https://oscuroperopoco.es Site address (URL): https://oscuroperopoco.es WC Version: 7.3.0 REST API Version: ✔ 7.3.0 WC Blocks Version: ✔ 9.1.5 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: es_ES External object cache: ✔ Server Environment Server Info: nginx PHP Version: 8.2.3 PHP Post Max Size: 64 MB PHP Time Limit: 180 PHP Max Input Vars: 10000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 10.3.38-MariaDB-0ubuntu0.20.04.1 Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ Database WC Database Version: 7.3.0 WC Database Prefix: wp_ Tamaño total de la base de datos: 19.46MB Tamaño de los datos de la base de datos: 15.32MB Tamaño del índice de la base de datos: 4.14MB wp_woocommerce_sessions: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_woocommerce_api_keys: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_woocommerce_attribute_taxonomies: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_woocommerce_downloadable_product_permissions: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB wp_woocommerce_order_items: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_woocommerce_order_itemmeta: Datos: 0.05MB + Índice: 0.03MB + Motor InnoDB wp_woocommerce_tax_rates: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB wp_woocommerce_tax_rate_locations: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB wp_woocommerce_shipping_zones: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_woocommerce_shipping_zone_locations: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB wp_woocommerce_shipping_zone_methods: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB wp_woocommerce_payment_tokens: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_woocommerce_payment_tokenmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB wp_woocommerce_log: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB vPedidos: Datos: 0.00MB + Índice: 0.00MB + Motor vPedidosDetalle: Datos: 0.00MB + Índice: 0.00MB + Motor vProvincias: Datos: 0.00MB + Índice: 0.00MB + Motor wp_actionscheduler_actions: Datos: 0.30MB + Índice: 0.34MB + Motor InnoDB wp_actionscheduler_claims: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB wp_actionscheduler_groups: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB 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shop_coupon: 4 shop_order: 10 slides: 1 text-blocks: 1 wcapf-filter: 3 wpcf7_contact_form: 1 Security Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ Active Plugins (39) Buckets: por Matthew Restorff – 0.3.9 Cache External Scripts: por Diego Voors – 0.4 Editor clásico: por Colaboradores de WordPress – 1.6.2 Contact Form 7: por Takayuki Miyoshi – 5.7.4 Customizer Export/Import: por The Beaver Builder Team – 0.9.5 Disable Comments: por WPDeveloper – 2.4.3 Yoast Duplicate Post: por Enrico Battocchi & Team Yoast – 4.5 Duplicator: por Snap Creek – 1.5.2.1 Duplicator: por Snap Creek – 1.5.2.1 Enable Media Replace: por ShortPixel – 4.0.3 Envato Market: por Envato – 2.0.8 Facebook for WooCommerce: por Facebook – 3.0.12 Site Kit by Google: por Google – 1.94.0 Goya Core: por Everthemes – 1.0.7 Head, Footer and Post Injections: por Stefano Lissa – 3.2.5 Smash Balloon Instagram Feed: por Smash Balloon – 6.1.1 Jetpack: por Automattic – 11.8.4 WPBakery Page Builder: por Michael M - WPBakery.com – 6.10.0 Kirki Customizer Framework: por David Vongries – 4.1.1 Meta Box: por MetaBox.io – 5.6.17 Ninja Forms: por Saturday Drive – 3.6.19 Preload Fullpage Cache: por Pothi Kalimuthu – 1.0.1 Printful Integration for WooCommerce: por Printful – 2.1.35 Redis Object Cache: por Till Krüss – 2.2.4 Resize Image After Upload: por ShortPixel – 1.8.6 Slider Revolution: por ThemePunch – 6.6.8 Proxy Cache Purge: por Mika Epstein – 5.1.3 WC Ajax Product Filter: por wptools.io – 3.3.2 Variation Swatches for WooCommerce: por Emran Ahmed – 2.0.18 WooCommerce Stripe Gateway: por WooCommerce – 7.1.0 WooCommerce PayPal Payments: por WooCommerce – 2.0.2 WooCommerce: por Automattic – 7.3.0 (la actualización a la versión 7.4.0 está disponible) Yoast SEO: por Equipo Yoast – 20.1 WP Console: por Edi Amin – 2.3.1 WP Mail SMTP: por WPForms – 3.7.0 WP-Optimize - Clean, Compress, Cache: por David Anderson Ruhani Rabin Team Updraft – 3.2.12 WP Rollback: por GiveWP.com – 1.7.3 WordPress Hosting Benchmark tool: por Anton Aleksandrov – 1.3.2 YITH WooCommerce Wishlist: por YITH – 3.18.0 Inactive Plugins (8) Akismet Anti-Spam: por Automattic – 5.0.2 CDN Enabler: por KeyCDN – 2.0.6 Delete Expired Transients: por WebAware – 2.0.7 Hello Dolly: por Matt Mullenweg – 1.7.2 MC4WP: Mailchimp for WordPress: por ibericode – 4.9.1 optimizador.io: por David Noguera (webempresa.com) – 1.0.24 Preview E-mails for WooCommerce: por Digamber Pradhan – 2.1.1 WooCommerce Amazon Pay: por WooCommerce – 2.4.1 Dropin Plugins (1) object-cache.php: Redis Object Cache Drop-In Settings API Enabled: ✔ Force SSL: ✔ Currency: EUR (€) Currency Position: right Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) wcpb (wcpb) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – Order datastore: WC_Order_Data_Store_CPT WC Pages Base de la tienda: #4 - /kiosko/ Carrito: #5 - /carrito/ Finalizar compra: #6 - /adopta/ Mi cuenta: #7 - /tu-cuenta/ Términos y condiciones: #6602 - /terminos-y-condiciones/ Theme Name: Goya Child Theme Version: 1.0 Author URL: http://themeforest.net/user/luisvelaz Child Theme: ✔ Parent Theme Name: Goya Parent Theme Version: 1.0.8.2 Parent Theme Author URL: https://themeforest.net/user/everthemess WooCommerce Support: ✔ Templates Overrides: goya/woocommerce/archive-product.php goya/woocommerce/cart/cart-empty.php goya/woocommerce/cart/cart-shipping.php goya/woocommerce/cart/cart.php goya/woocommerce/cart/mini-cart.php goya/woocommerce/cart/shipping-calculator.php goya/woocommerce/checkout/form-checkout.php goya/woocommerce/checkout/form-coupon.php goya/woocommerce/checkout/form-login.php goya/woocommerce/checkout/review-order.php goya/woocommerce/content-product.php goya/woocommerce/content-single-product.php goya/woocommerce/global/form-login.php goya/woocommerce/global/wrapper-end.php goya/woocommerce/global/wrapper-start.php goya/woocommerce/loop/add-to-cart.php goya/woocommerce/loop/loop-start.php goya/woocommerce/loop/pagination.php goya/woocommerce/myaccount/form-login.php goya/woocommerce/myaccount/navigation.php goya/woocommerce/order/tracking.php goya/woocommerce/product-searchform.php goya/woocommerce/single-product/photoswipe.php goya/woocommerce/single-product/related.php goya/woocommerce/single-product/tabs/tabs.php goya/woocommerce/single-product/up-sells.php goya/woocommerce/single-product-reviews.php goya/woocommerce/content-product_cat.php WooCommerce PayPal Payments Onboarded: ✔ Shop country code: ES WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: – Vault enabled: ✔ Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Tracking enabled: ✔ Admin Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔ Next scheduled: 2023-02-27 17:02:22 +01:00 Options: ✔ Notes: 108 Onboarding: completed Action Scheduler Completo: 807 Oldest: 2023-01-27 11:52:49 +0000 Newest: 2023-02-27 09:01:34 +0000 Pendiente: 2 Oldest: 2023-02-27 20:26:21 +0000 Newest: 2023-02-27 21:18:08 +0000 Status report information Generated at: 2023-02-27 10:56:52 +01:00 ` ``` * There are a few errors of this type in the log: * ```wp-block-code 02-27-2023 @ 11:24:51 - Request method: GET uri: https://graph.facebook.com/v14.0/catalog:494823125989397:NjBBQkVBOEVERjEzN19OZWdyby1TXzYyNzA=/?fields=id,product_group{id} user-agent: Facebook-for-WooCommerce/3.0.12 (WooCommerce/7.3.0; WordPress/6.1.1) body: duration: 0.10469s 02-27-2023 @ 11:24:51 - Response code: 400 message: Bad Request body: {"error":{"message":"Unsupported get request. Object with ID 'catalog:494823125989397:NjBBQkVBOEVERjEzN19OZWdyby1TXzYyNzA=' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https:\/\/developers.facebook.com\/docs\/graph-api","type":"GraphMethodException","code":100,"error_subcode":33,"fbtrace_id":"A31ttXvEFLwid4-bHm5cMvQ"}} 02-27-2023 @ 11:24:51 - Request method: POST uri: https://graph.facebook.com/v14.0/494823125989397/product_groups user-agent: Facebook-for-WooCommerce/3.0.12 (WooCommerce/7.3.0; WordPress/6.1.1) body: {"retailer_id":"wc_post_id_6269","variants":[{"product_field":"color","label":"Color","options":{"0":"Negro","4":"Marino","8":"Oscuro jaspeado","12":"Gris deportivo","16":"Blanco"}},{"product_field":"custom_data:talla","label":"Talla","options":["S","M","L","XL"]}]} duration: 0.10089s 02-27-2023 @ 11:24:51 - Response code: 400 message: Bad Request body: {"error":{"message":"(#10800) Duplicate retailer_id when attempting to create a product group.","type":"OAuthException","code":10800,"error_data":{"product_group_id":5904769269641394},"fbtrace_id":"AlwZZ9I9Ux5QbTJWIsMr1GT"}} ``` * The only thing that seems to work is deleting all items from the catalog manually and re-uploading them all. Standalone editions in a product are not uploaded, nor does it appear “woocommerce integration” in data sources list. * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 2 months ago](https://wordpress.org/support/topic/sync-broken/#post-16509578) * Hi [@indigenica](https://wordpress.org/support/users/indigenica/) * Thanks for sharing the requested information above. * In general, this error occurs when a product has been deleted from the Facebook catalog, so the plugin can’t identify the product correctly based on the ID ( since it no longer exists on Facebook). The best way to handle this is to [reset the Facebook metadata](https://woocommerce.com/document/facebook-for-woocommerce-delete-or-reset-all-facebook-products/) for the product(s) in question, and then click Save to resync the product. * Hope this helps! Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Sync broken’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 3 replies * 3 participants * Last reply from: [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/sync-broken/#post-16509578) * Status: resolved