Support » Theme: Storefront » Symbols on side bar and cart header broken with update to 3.6.0

  • Resolved yatgirl

    (@yatgirl)


    using Storefront theme with Boutique child theme.
    I updated Storefront from 3.5.1 to 3.6.0 and the symbols for the cart and the symbols for pages in the sidebar navigation are hieroglyphics instead of what they should and always have been.
    I rolled back the theme to 3.5.1 (so you cant see it live) and the symbols went back to the way they were before. I took screen shots – please see attached link

    wierd hieroglyphics upon updating to 3.6.0

    Is this going to be fixed or ?

Viewing 12 replies - 1 through 12 (of 12 total)
  • Hi, @yatgirl!

    I checked my two sites that have been updated to Storefront 3.6.0, and I couldn’t reproduce the issue you saw.

    I’m thinking, however, if your issue may have been due to caching. Do you perhaps have a caching plugin on your site? If yes, you might want to try flushing the cache or disabling the plugin, at least temporarily just to check if it’s causing the issue.

    Thread Starter yatgirl

    (@yatgirl)

    nope – no caching plugin

    nope – no caching plugin

    We haven’t seen any similar reports on this issue, so it is very strange. How about any caching systems from your hosting provider maybe? Can you also check with them?

    artteq

    (@artteq)

    Hey, I can confirm this issue.

    The reason is broken Font Awesome symbols values in Storefront stylesheets. At least I’ve seen it in Storefront WooCommerce stylesheet, but maybe other stylesheets have this broken as well.

    Please check asap, thank you.

    Hi, @yatgirl and @artteq!

    I’m still having trouble reproducing the issue you’re both seeing. For reference, this is how the sidebar on my test site appears with version 3.6.0 of Storefront:


    Link to image: https://d.pr/i/CbaUHU

    Are you able to give me more details on how I can reproduce this? For instance, which widgets are you using? Do you have any optimization plugins that minify scripts?

    Alternatively, you can open an issue for this in the Storefront GitHub repository here: https://github.com/woocommerce/storefront/issues

    artteq

    (@artteq)

    Sure, just have a look at the woocommerce.css file:

    https://ibb.co/N31czBh

    • This reply was modified 1 year ago by artteq.
    Thread Starter yatgirl

    (@yatgirl)

    I have posted a new issue on github.

    github issue

    Hi, @yatgirl!

    Thank you for creating that report on GitHub! I just checked it out, and I noticed that “I have deactivated other plugins and themes and confirmed this bug occurs when only WooCommerce + Storefront theme are active.” is unchecked.

    This was something I forgot to ask you about, and I’m sorry for that. The issue you’re experiencing could be due to a conflict with another plugin. To see if that’s the case, I usually recommend using the Health Check plugin to perform a conflict test. The plugin has a troubleshooting mode where only you as the admin will see any changes made to the site.

    The general steps for the conflict test would be:

    1. Enable troubleshooting mode on the Health Check plugin
    2. Activate WooCommerce
    3. Check if the symbols show up correctly

    If the problem is gone, then activate plugins one at a time. In between each activation, repeat step 3.

    If you’re interested, we have a more in-depth guide on using that plugin here:
    https://docs.woocommerce.com/document/troubleshooting-using-health-check/

    Thread Starter yatgirl

    (@yatgirl)

    You asked me to open an issue on github. I did. Now you are back here asking me to do something else.

    you now, I have just spent the last 3 months trouble shooting plugin authors conflicts and finally have everything working properly and now your theme update…

    All these plugin authors are encouraged to do updates frequently, make it current. Each plugin update has the potential for bringing down sites, and causing conflicts. I am trying to run a store here, all I seem to have time to do is find plugin authors mistakes and getting them to fix them – Instead of them investigating the issues. I am almost ready to throw in the towel on woocommerce.

    Its always the same story. Jump through all these hoops, Hours and hours of my time and then you get the response that no one else is experiencing this and the store owner is then expected to do more troubleshooting for them. This is a live store, I am not deactivating all the plugins.
    I can not spend time troubleshooting something that wasnt broken prior to your themes last update. I am not going down this rabbit hole. I just wont update the theme.

    Hey, @yatgirl!

    You asked me to open an issue on github. I did. Now you are back here asking me to do something else.

    First of all, I really do apologize! It was an oversight on my part not to have asked you to check for conflicts first. As you’ve noted, “Each plugin update has the potential for bringing down sites, and causing conflicts.”

    Although there are coding standards for WordPress, with so many different possible plugin/theme combinations, including server environments, it’s difficult to guarantee they’ll all work together.

    Its always the same story. Jump through all these hoops, Hours and hours of my time and then you get the response that no one else is experiencing this and the store owner is then expected to do more troubleshooting for them. This is a live store, I am not deactivating all the plugins.

    I know that conflict testing is tedious. I’ve been through it with my own stores. And again, I really am sorry that you feel like I’m making you jump through hoops. That was not my intention at all. I just haven’t seen other similar reports, and I’ve been unable to reproduce the issue on my stores either so I can’t dig into it further.

    The reason I suggested the Health Check plugin above, though, is that the way it deactivates themes/plugins is, you could say, cosmetic. Visitors don’t see any changes to your live site. Only you, while you’re logged in to your admin account, will see them.

    I can not spend time troubleshooting something that wasnt broken prior to your themes last update. I am not going down this rabbit hole. I just wont update the theme.

    I completely understand if you don’t want to update the theme now though. Running a business is hard work. It’s time-consuming enough as it is.

    artteq

    (@artteq)

    Hey @dcka , have you seen this:

    Sure, just have a look at the woocommerce.css file:

    https://ibb.co/N31czBh

    Hi, @artteq!

    Yes, I’ve seen it. I haven’t been able to reproduce it on any of my sites either, though.

    If you think you have the same issue as the thread-starter, according to our forum guidelines, can you please create your own thread since something else may be causing the issue on your site? I’ll reply to you there too and we can look into it together.

Viewing 12 replies - 1 through 12 (of 12 total)
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