Sydney free to Pro doesn't work

  • brandon007700

    (@brandon007700)


    7 years, 10 months ago

    I did all the directions you explained to pass from free to pro with Sydney to keep all my last work on free and it doesn’t work.

    The place it doesn’t work is where I need to change the free to pro ii. I did it and downloaded it inside with the Export/Import plugin and its did work.

    Thanks for answering me asap please.

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  • Moderator James Huff

    (@macmanx)

    Volunteer Moderator

    7 years, 10 months ago

    Since that is a commercial theme, we ask that you please go to their official support channel, so you can get support from the people who know it best.

    http://athemes.com/forums/

    Forum volunteers are also not given access to commercial products, so they would not know why it is not working properly. Other community members who may have faced your issue might be able to help you but your best bet is your product’s developer. Keep in mind we encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

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