Title: Switching account
Last modified: November 22, 2021

---

# Switching account

 *  Resolved [danielkoch95](https://wordpress.org/support/users/danielkoch95/)
 * (@danielkoch95)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/switching-account/)
 * Hi, I cannot change cloudinary account. I would also like to know how changing
   account works. I have selected option to upload everything to cloudinary and 
   only low res images stay on WP. If I switch from my personal to clients account,
   will all images to transfer to his?
    Whenever I try to switch account in admin,
   after I click switch accounts and then connect with new api variable, after page
   refresh, old personal api variable is still there. It is like it was stuck on
   my personal account that I cannot use in production.

Viewing 1 replies (of 1 total)

 *  Plugin Support [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/)
 * (@loiccloudinary)
 * [4 years, 7 months ago](https://wordpress.org/support/topic/switching-account/#post-15091736)
 * Hi [@danielkoch95](https://wordpress.org/support/users/danielkoch95/),
 * Could you please create a ticket to [support@cloudinary.com](https://wordpress.org/support/topic/switching-account/support@cloudinary.com?output_format=md)
   with a [system report](https://support.cloudinary.com/hc/en-us/articles/360022260599-How-to-generate-a-system-report-on-the-WordPress-plugin-)
   attached?
 * Normally, you should only go to Cloudinary > Getting Started > Connect and click
   on Switch Cloud. From there, you can enter the new URL and it should start syncing
   the assets to the new cloud.
 * Thanks in advance.
    Best, Loic

Viewing 1 replies (of 1 total)

The topic ‘Switching account’ is closed to new replies.

 * ![](https://ps.w.org/cloudinary-image-management-and-manipulation-in-the-cloud-
   cdn/assets/icon-256x256.png?rev=2377259)
 * [Cloudinary - Deliver Images and Videos at Scale](https://wordpress.org/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/)
 * [Active Topics](https://wordpress.org/support/plugin/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cloudinary-image-management-and-manipulation-in-the-cloud-cdn/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [loic @ cloudinary](https://wordpress.org/support/users/loiccloudinary/)
 * Last activity: [4 years, 7 months ago](https://wordpress.org/support/topic/switching-account/#post-15091736)
 * Status: resolved