Switcher not showing on mobile

  • Resolved pmeadows

    (@pmeadows)


    1 year, 6 months ago

    Currency switcher displays on the desktop but not the mobile or tablet views. Switcher is added as a shortcode. Latest version of WordPress. Built using latest MacOS and tested on iOS (iPhone 11 and iPad Pro).

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 17 total)
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  • Plugin Author DoatKolom

    (@doatkolom)

    1 year, 6 months ago

    Hi @pmeadows

    Sorry for the inconvenience, We are visiting your site. We see you are not using any switcher template. we are exploring using a desktop. Can you use a switcher template?

    Thread Starter pmeadows

    (@pmeadows)

    1 year, 6 months ago

    Actually, I am using the Pro version, and I am using a template. Here are the details:

    Template Name: “Currency Switcher”

    Type: Shortcode Default

    Status: Active/Free

    Shortcode: [x-currency-switcher id=16885]

    Plugin Author DoatKolom

    (@doatkolom)

    1 year, 6 months ago

    I see you are using a shortcode. but it’s not visible.

    On our side, we didn’t find the problem.

    I think your theme or some plugin is conflicting with x-currency.

    To reproduce the problem on your side.

    • Make sure the ShortCode switcher template status is active.
    • Enable WordPress debug mode. https://wordpress.org/documentation/article/debugging-in-wordpress/
    • Disable the caching plugin and server-side cache (if it exists).
    • Check the WordPress debug file and browser console (Maybe you will get some error).
    • Check by changing the theme.
    • Check by disabling other plugins one by one.

    Hope you find where the problem is occurring. After reproducing the issue we will try to fix the problem

    Thread Starter pmeadows

    (@pmeadows)

    1 year, 6 months ago

    Further:

    The switcher appears in desktop, but disappears in the customizer.

    Thread Starter pmeadows

    (@pmeadows)

    1 year, 6 months ago

    If I am logged in to the site as admin on mobile, the switcher appears.

    Thread Starter pmeadows

    (@pmeadows)

    1 year, 6 months ago

    Sorry for the flurry of replies. It appears to be an issue with login. The switcher does not appear when logged out. The problem persists when I deactivate all plugins (except woocommerce and x-currency), and when I switch theme (from Neve to Astra).

    Plugin Author DoatKolom

    (@doatkolom)

    1 year, 6 months ago

    Please disable your Cloudflare cache and Cloudflare rocket script loader for testing.

    Thread Starter pmeadows

    (@pmeadows)

    1 year, 6 months ago

    I have disabled and purger cloudflare cache as requested. I see no difference in my end.

    Plugin Author DoatKolom

    (@doatkolom)

    1 year, 6 months ago

    We found the iOS issue and already fixed it. Thanks for disabling the cache.

    Please re-download x-currency. and check it and let me know.

    Note: Keep the cache disabled until the issue is fixed on your side.

    Thread Starter pmeadows

    (@pmeadows)

    1 year, 6 months ago

    Thanks this has improved the performance, but not solved the issue overall.

    I have narrowed the problem down to the Rocket Loader function on Cloudflare.

    When Rocket Loader is on, the switcher does not appear on any platform (MacOS or iOS), except when I am logged in as Admin.

    When Rocket Loader is off, the switcher appears on all platforms and devices.

    Currently, Rocket Loader is disabled.

    • This reply was modified 1 year, 6 months ago by pmeadows.
    Plugin Author DoatKolom

    (@doatkolom)

    1 year, 6 months ago

    Please clear your Cloudflare cache and then turn on the rocket loader. we will debug the issue.

    • This reply was modified 1 year, 6 months ago by DoatKolom.
    • This reply was modified 1 year, 6 months ago by DoatKolom.
    Plugin Author DoatKolom

    (@doatkolom)

    1 year, 6 months ago

    Unit fixing rocket loader issue you can use sticky switcher. The sticky switcher is working with the rocket loader.

    Thread Starter pmeadows

    (@pmeadows)

    1 year, 6 months ago

    I have cleared all caches and turned on rocket loader. The problem persists.

    How do I implement “sticky switcher” in the meantime?

    Plugin Author DoatKolom

    (@doatkolom)

    1 year, 6 months ago

    Please see this screenshot https://i.ibb.co/HpXX76G/image.png

    Thread Starter pmeadows

    (@pmeadows)

    1 year, 6 months ago

    Can I change an existing template to be sticky?

Viewing 15 replies - 1 through 15 (of 17 total)
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