Support » Plugin: Spam protection, AntiSpam, FireWall by CleanTalk » Suspicious Subscriber

  • Resolved reveal94


    Hello, Friends,

    This user has gotten through the spam protection. Do you know why?

    New user registration on your site UCBMA:

    Username: Den4ikaffiz


    Thank you for your help!


    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • I sent this over 24 hours ago on a Weekday. I am getting ready to add many of my clients to CleanTalk, but If I can’t get a response in a reasonable amount of time, I’m not going to recommend this to my clients.

    I am looking at the Security plugin. I purchased it for my site. I submitted the analysis request, but I have no idea what happens next. Why can the “unknown files” be deleted but the others can’t? Your plugin info says the site is protected, but it doesn’t appear to be “protecting” the site; just showing that malware is there. Any help is appreciated.

    Plugin Support amagsumov


    Hello, @reveal94

    We are sorry for the late responce.

    We’ll analyse this request and tune our filters if it necessary.
    If you have more missed spam, please, mark them in your anti-spam log.
    Instruction is here:

    As for malware scanner, you can find more information about this feature in this manual:

    Also, please, copy-paste your question about CleanTalk service here in our private Ticket System: Support Forum is for plugins only.

    Sorry for the inconveniences.

    Your CleanTalk Control Panel: [ ].

    Best regards.

    • This reply was modified 2 years, 2 months ago by amagsumov.

    All the “support” buttons go to this forum. There is no way to get to the link you sent me other than when you sent it to me.

    Plugin Support amagsumov



    You can always find the link to our support system in your CleanTalk Dashboard.

    Feel free to contact us anytime.

    Best regards.

    Plugin Support amagsumov


    One more thing.

    Direct link to our private Ticket System:

    Thank you.

    Plugin Author Aleksei Znaev


    We’ve tweaked our filters for your site specifically.

Viewing 6 replies - 1 through 6 (of 6 total)
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