Support » Plugin: Integration for Luminate and Gravity Forms » Survey Mapping in Dropdown

  • waitfortheword

    (@waitfortheword)


    I’ve configured the plugin and confirmed that I can send the results from my form to a constituent record in Luminate, but the list of available surveys still does not populate when I try to use this method in the Luminate API settings for the form. I am using the latest version of the plugin … it seems from other support threads here that this release was supposed to fix this issue? Thanks for any guidance you can offer.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author cornershop

    (@cornershop)

    @waitfortheword Thanks for your patience! I’m checking with our developers on this issue. If you have additional information to share, please send it to support@cshp.co (in particular your version number and/or error logs that could help us troubleshoot).

    Thank you!

    Plugin Author cornershop

    (@cornershop)

    @waitfortheword

    Hi again! Is there any way you can email links and/or screenshots (of your Luminate setup within Gravity Forms and/or of error messages) so we can better troubleshoot? If at all possible, we’d love to have credentials and could send you a form to submit them securely — but we know that’s a bit tougher to share with virtual strangers.

    Please send screenshots, links, etc via email to support@cornershopcreative.com and I can give you additional information for credentials if you’re able to share.

    That’ll be the best way for us to assist since we can’t quite figure out what could be wrong without seeing the site or backend.

    Thanks!

    Thread Starter waitfortheword

    (@waitfortheword)

    Just sent an email to you with details and login credentials. Thanks so much for looking into this!

Viewing 3 replies - 1 through 3 (of 3 total)
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