Title: Survey mapping fields not loading
Last modified: July 3, 2026

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# Survey mapping fields not loading

 *  [Dara Skolnick](https://wordpress.org/support/users/daraskolnick/)
 * (@daraskolnick)
 * [3 months, 2 weeks ago](https://wordpress.org/support/topic/survey-mapping-fields-not-loading/)
 * Hi, I’m running into an issue with this integration and I’m wondering if it’s
   fixable. We were using this plugin in the past successfully but currently we’re
   unable to load any survey fields to map to the Gravity Form fields.
 * We’re currently successfully able to authenticate the API user, and list all 
   the surveys and groups within the Luminate account. But after a survey has been
   selected, no fields load and it shows a 403 error in the log.
 * I got in touch with Blackbaud support and they told me that Luminate’s Survey
   API requires authentication from a real constituent ID rather than an API user.
   In the plugin settings I only see fields to authenticate an API user, so I’m 
   not sure where to go from here and whether this is a Luminate issue, a plugin
   issue, or something else. Any insight is appreciated!

Viewing 1 replies (of 1 total)

 *  Plugin Author [eisendev](https://wordpress.org/support/users/eisendev/)
 * (@eisendev)
 * [2 months, 3 weeks ago](https://wordpress.org/support/topic/survey-mapping-fields-not-loading/#post-18973325)
 * Hi Dara, 
   I’m with Cornershop Creative and we’re looking into this. If you can
   reach out to [support@cornershopcreative.com](https://wordpress.org/support/topic/survey-mapping-fields-not-loading/support@cornershopcreative.com?output_format=md)
   with these details that would be helpful. Best regards,Ben

Viewing 1 replies (of 1 total)

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 * 1 reply
 * 2 participants
 * Last reply from: [eisendev](https://wordpress.org/support/users/eisendev/)
 * Last activity: [2 months, 3 weeks ago](https://wordpress.org/support/topic/survey-mapping-fields-not-loading/#post-18973325)
 * Status: not resolved