Support » Plugin: Mailchimp for WooCommerce » Surprisingly buggy/temperamental plugin but great when it works

  • A very useful plugin when it works. It has stopped working or had some negative unexpected side effects a few times now.

    The sync never synced historical bookings/customers only new ones. After updates it would sometimes top syncing entirely. On one occasion it started emailing customers to opt-in to be synced and caused customer complaints.

    Support has helped me stop the double opt-in and get it syncing new orders again. Trying to get existing booking data synced is an ongoing issue.

    • This topic was modified 1 year, 11 months ago by  davidlongftc. Reason: Received support resolving some issues
    • This topic was modified 1 year, 11 months ago by  davidlongftc.
    • This topic was modified 1 year, 11 months ago by  davidlongftc.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author mcsupport

    (@mcsupport)

    Hey there @davidlongftc

    Thanks for the feedback. I just wanted to chime in here and offer some troubleshooting assistance to see if it’s possible to clear things up or pass some useful feedback to our team to make improvements to the plugin.

    First, I understand you’re seeing issues with the historical sync. Would you be able to shed a little bit more light on what’s occurring regarding “emailing customers to opt-in to be synced?” Any specific steps you’re seeing this occur in or additional context would help us out.

    Additionally, is there any error logging present when you enable Debug logging in the Sync tab of the plugin settings?

    Finally, could you share the site’s WooCommerce System Status Report?

    Thanks for added insight. I’ll keep an eye out if you have any time to share this information.

    – Malachite

    Since this post I have had support via live chat and resolved the double opt-in issue. This involved a bit of “turn it off and on again” as removing and adding back the plugin and reconnecting to Mailchimp got it working again and then the double opt-in on lists had been turned on by default for all European customers it seems so have been going through and turning this off on our lists.

    The issue with not syncing old orders and only new ones remain but I have been asked to test with all other plugins disabled before I can get more support to see if it is a conflict so need to find time to do that which is a slight problem as I wouldn’t want to do that on our production servers but I don’t want it syncing test data on our development servers. Will try get a clean clone of the production site setup and tested at some point.

    I have also turned on debugging for the plugin – I hope it can give more insight into what is preventing syncing of existing orders even if it is another plugin causing the conflict.

    Plugin Author mcsupport

    (@mcsupport)

    Hey there @davidlongftc

    Glad to hear you were able to make some progress with the MailChimp Support Team.

    If you are able to get things sorted out completely, could you consider updating the plugin rating? We would greatly appreciate it.

    If you do have any further questions about the plugin or feedback to share, don’t hesitate to let us know.

    – Malachite

    I will. I am afraid my frustration with problems happening on a live instance and reading other reviews may have lead me to be a bit harsh. The main issue is the fear that every wordpress/woo/mailchimp update could cause it to stop working again and as it is one of the few modules that actually has the ability to contact customers directly it is more worrying than if other plugins go wrong.

    Plugin Author mcsupport

    (@mcsupport)

    Hey @davidlongftc

    Thanks for the candid feedback there. Those are definitely valid concerns especially when working with WordPress and a variety of different third party plugins. We’ll stay vigilant on our end, and if you do encounter a bug, you can chime in on our Github page here to report an issue.

    Thanks again,
    Malachite

Viewing 5 replies - 1 through 5 (of 5 total)
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