Title: Supported?
Last modified: August 21, 2016

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# Supported?

 *  [dyrer](https://wordpress.org/support/users/dyrer/)
 * (@dyrer)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/supported-1/)
 * Hello,
    i wonder if this plugin is still supported or not, am confused. A new
   version released two days ago and the title says not supported. Anyone can clarify?
 * [https://wordpress.org/plugins/videogall/](https://wordpress.org/plugins/videogall/)

Viewing 11 replies - 1 through 11 (of 11 total)

 *  [Seelview](https://wordpress.org/support/users/seelview/)
 * (@seelview)
 * [11 years, 11 months ago](https://wordpress.org/support/topic/supported-1/#post-4847791)
 * It’s no longer supported. The version 3.3 deletes all the plugin files and breaks
   the functionality. Do you or anyone else still have the 3.2 version? I really
   need to get my website working again and i don’t have the archive with 3.2 version…
   damn it!
 *  [Alexis403](https://wordpress.org/support/users/alexis403/)
 * (@alexis403)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/supported-1/#post-4847809)
 * This is crazy!! I just found out that the entire plugin was wiped clean, there’s
   no way to retrieve the videos that were stored in this plugin! How can the developer
   just do that? Is there any way we can contact the developer? I’ve searched but
   haven’t found a way. Even his site is no longer up. I just don’t get it. This
   is ridiculous!
 *  [AndyMills](https://wordpress.org/support/users/andymills/)
 * (@andymills)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/supported-1/#post-4847812)
 * We’re currently running version 3.2. Can anyone confirm that 3.3 definitely wipes
   the plugin clean?
 *  [Seelview](https://wordpress.org/support/users/seelview/)
 * (@seelview)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/supported-1/#post-4847813)
 * I can confirm the plugin is wiped on version 3.3. Do not update!
 * Alexis403: this is what i did. I downloaded version 3.2 from here [http://downloads.wordpress.org/plugin/videogall.3.3.zip](http://downloads.wordpress.org/plugin/videogall.3.3.zip)
   
   Then i uploaded the files in wp-content/plugins and everything will be back as
   before. The part of the database used by the plugin is still there.
 * Good luck!
 *  [Alexis403](https://wordpress.org/support/users/alexis403/)
 * (@alexis403)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/supported-1/#post-4847814)
 * Hi, so let me clarify…. The link you gave says it’s 3.3, are you sure this is
   3.2? Also, I just tried to upload it in my WP dashboard, like I would normally
   upload a plugin and it said I already had the plugin installed, because of course
   I had previously updated to 3.3, so maybe you sent me the wrong version?
 *  [Seelview](https://wordpress.org/support/users/seelview/)
 * (@seelview)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/supported-1/#post-4847815)
 * I am sorry! Yes, I sent the wrong version.
    This is the one: [http://downloads.wordpress.org/plugin/videogall.3.2.zip](http://downloads.wordpress.org/plugin/videogall.3.2.zip)
 *  [Alexis403](https://wordpress.org/support/users/alexis403/)
 * (@alexis403)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/supported-1/#post-4847816)
 * Ok great, thanks. So should I delete the current version I have in my plugins
   before installing this one?
 *  [Seelview](https://wordpress.org/support/users/seelview/)
 * (@seelview)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/supported-1/#post-4847817)
 * No, don’t delete the current version or you’ll lose the videos u already have
   in the database. Just overwrite the files and it will work.
 *  [Alexis403](https://wordpress.org/support/users/alexis403/)
 * (@alexis403)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/supported-1/#post-4847818)
 * Hi, so I kept the current 3.3 version installed, and tried installing the 3.2
   version in my WordPress Dashboard by uploading the file in the plugins section,
   and I got the following error message:
 * Installing Plugin from uploaded file: videogall.3.2.zip
 * Unpacking the package…
 * Installing the plugin…
 * Destination folder already exists. /home3/kerri/public_html/wp-content/plugins/
   videogall/
 * Plugin install failed.
 * Any idea how to get around this?
 *  [Seelview](https://wordpress.org/support/users/seelview/)
 * (@seelview)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/supported-1/#post-4847819)
 * Access your files via FTP and overwrite the plugin files there.
 * Good luck!
 *  [Alexis403](https://wordpress.org/support/users/alexis403/)
 * (@alexis403)
 * [11 years, 10 months ago](https://wordpress.org/support/topic/supported-1/#post-4847820)
 * Hi, so I went in through FTP and uploaded videogall.3.2 to my plugin files, but
   it didn’t overwrite anything, it’s simply in there with the videogall file as
   well, and nothing changed on my site. Should I rename videogall.3.2 to videogall
   for it to overwrite the file that was already in there? Because right now, in
   my ftp files, it says that videogall and videogall.3.2 files are both in there
   together.

Viewing 11 replies - 1 through 11 (of 11 total)

The topic ‘Supported?’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/videogall.svg)
 * [VideoGall](https://wordpress.org/plugins/videogall/)
 * [Support Threads](https://wordpress.org/support/plugin/videogall/)
 * [Active Topics](https://wordpress.org/support/plugin/videogall/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/videogall/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/videogall/reviews/)

 * 11 replies
 * 4 participants
 * Last reply from: [Alexis403](https://wordpress.org/support/users/alexis403/)
 * Last activity: [11 years, 10 months ago](https://wordpress.org/support/topic/supported-1/#post-4847820)
 * Status: not resolved