Support » Plugin: NextScripts: Social Networks Auto-Poster » Support very slow and not helpful

  • I have been a PAID user of social networks auto poster since April, 2014 and a free user about a few months before that and 90 % of the tickets I have made for problems with the plugin were not answered until I bitched about it. seem the author is ignoring tickets.
    They have been promising a version 4 of the plugin for over 2 years now that has improved reposting and auto posting feature in it and since the reposting feature of the plugin is flaky in version 3, instead of fixing it they are giving a standard answer to any problem with the plugin to do with re posting of posts.

    We are really sorry, but http://www.nextscripts.com/blog/old-posts-reposting-no-longer-supported/

    In march 2015 they stated in a reply to a customer that they reposted on the link above

    It will take another 2-4 months to finish it.

    That was a year and 8 months ago.
    Now don’t get me wrong the plugin is an excellent Plugin that’s why I bought the Pro version I really didn’t need the pro version, then I loved that you get pinterest support with the Pro Version. But now this is a Big BUT, if you need support Good Luck its a crap shoot if they will help you. and if you are a paid user don’t expect to get help faster like they once said you will get. It will not happen.
    here is my post that proves it http://www.nextscripts.com/forums/topic/enabled-for-repost-link-not-working/
    On 9/22/16 I made a ticket for the problem in the post, as of this date it has not bee replied too. 09/30/16 (8 days) But the forum post took 4 days.
    Now my problem was that I installed the plugin after the posts were created and the posts were marked as not re postable so reposting does not work all I requested was a SQL statement to mark all posts repostable since the link in the plugin to do that doesn’t work anymore since they stopped fixing it and as things changed in the plugin I’m guessing that’s why the link in the plugin doesn’t work.
    If it wasn’t for the other plugin that does exactly what this one does is a Paid one to get the features of the free snap and you need to pay each year I would switch.
    This plugin would be a excellent auto poster if there was support system / People in place that would actually help and stop promising a version that will never happen.
    Mitch

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  • Thread Starter Mitch

    (@n2rga)

    Came back to change the stars to 3 as the support ticket response is a little better had a few tickets since and it was answered each time. Unfortunately there is no way to delete or change the stars once picked
    Mitch

    • This reply was modified 7 years, 5 months ago by Mitch.
    Thread Starter Mitch

    (@n2rga)

    Follow up Nextscripts keep pumping out new 3.x versions but nothing fixed for auto re-post Love the plugin hate the business model they are using. maybe they will run out of version numbers and bring out version 4.x but they way they are going it will probably not have auto-repost.

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