I purchased a Standard themes package from Woo and was charged $125. However, I cannot access themes on Woo’s site, nor have I received any message from Woo confirming my purchase or for any other reason.
Payment glitches happen – I can understand that. But after sending Woo SEVEN messages in the five days after my purchase, I have received NO response. Not an automated message, nothing. Know that you cannot gain access to Woo’s Help forums or paid staff until Woo recognizes your purchase. Woo also offers no phone contacts. So in my case, I am limited to sending pre-sale messages, which are going unanswered.
Too big, too fast, I suppose. The support is a huge issue for me, so I will no longer purchasing any Woo products. I sincerely hope that they at least refund my payment.
- The topic ‘Support terrible, growing too big too fast’ is closed to new replies.