Issue resolved, support followed up

  • Shubham Verma

    (@s4shubhamverma)


    6 months, 3 weeks ago

    I found an issue related to this plugin, but the support team hasn’t responded in over 2 weeks. Very disappointed with the lack of support.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Md Razun Mia

    (@mdrazunmia)

    6 months, 3 weeks ago

    Hi @s4shubhamverma,

    I want to sincerely apologize for the lack of timely support you experienced. The delay happened due to some unavoidable circumstances on our end— this is definitely not the level of service we aim to provide.

    Please note that your report about duplicate abandoned carts and are actively working on a fix. Your feedback is important, and we’re committed to making things right for you as quickly as possible.

    We are humbly asking for a chance to improve your experience with us. If you’d like to discuss this further or need any immediate assistance, please feel free to reach out to us directly at support@rextheme.com

    Best Regards,

    Thread Starter Shubham Verma

    (@s4shubhamverma)

    6 months, 1 week ago

    The issue is solved. I will update my review.

    Plugin Support Md Razun Mia

    (@mdrazunmia)

    6 months, 1 week ago

    Hi @s4shubhamverma,

    Thank you so much for updating the rating — that really means a lot to us!

    If it’s not too much trouble, would you mind also updating the review text to reflect that the issue has been resolved? Right now, it still reads like something’s broken, and we just want future users to know that everything’s been sorted.

    We totally get that you’re busy, but a quick note like “Issue resolved, support followed up” would go a long way in helping others understand the full picture.

    Thanks again for your understanding — and for giving us the chance to make things right!

    Warm regards,

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Issue resolved, support followed up’ is closed to new replies.