Support Suspended-Abandoned

  • Resolved frgtech

    (@frgtech)


    3 years, 4 months ago

    MailPoet was recently bought by WooCommerce and it seems support has been either suspended or abandoned.

    I hope this is temporary, but this might be a sign of things to come. It might be time to start looking elsewhere if you are having troubles. If we are lucky, someone will speak up here so we don’t have to speculate.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Wysija

    (@wysija)

    3 years, 3 months ago

    Hi @frgtech,

    We’re sorry about that.

    In fact, we expect Support will have a bigger team in the next year thanks to the acquisition.

    However, nothing has changed in the way we work so far, so there’s no reason to believe it got worse after WooCommerce has acquired MailPoet.

    Please note we still have a small team working on the MailPoet Support, so because of the transition, the high workload, and the period of the year, we’re prioritizing the paid users and users who contact us via email instead of the forums. We hope to be able to get back to supporting the forums as we have done before, not leaving our users without an answer.

    Again, our apologies about it.

    Thread Starter frgtech

    (@frgtech)

    3 years, 3 months ago

    Hi @wysija,
    It’s great to hear that support should resume, if not at a reduced pace for now. I was certain that I read that support would try to respond to issues here within a week, which is why it seemed it had been abandoned.

    I asked a question 2 weeks ago now that still hasn’t received a response, but at least I was able to figure out a work around. I really do like MailPoet and hope that the acquisition is a positive step forward.

    Cheers

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Support Suspended-Abandoned’ is closed to new replies.