Support sucks, plugin is huge causes my website to be non mobile friendly

  • abigailzeke

    (@abigailzeke)


    5 years, 7 months ago

    My site was showing as non mobile friendly on Google tests with this plugin activated. So I deactivated it. And it was all ok. I had a one year subscription so I went to their website to cancel that. The cancel button doesn’t do anything. I tried with different browsers, and it doesn’t do anything. I went to delete my account instead, and sure enough there was no delete option. Nor was there any way for me to check if they stored my credit card information. This kinda sucks.

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  • Plugin Author Social Snap

    (@socialsnap)

    5 years, 7 months ago

    We’re sorry to hear the plugin hasn’t worked for you @abigailzeke. We’ve worked really hard on this product and we work even harder to provide the best support we can. If you look at our support forum, we resolve every one of our issues.

    In terms of the account issues you faced, that was the first time we had heard that happening. We’ll make sure to investigate to see what happened.

    If there’s anything else we could do to make your experience with the plugin better, please don’t hesitate to reach out.

    We wish you the best.

Viewing 1 replies (of 1 total)

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