Support » Theme: Creativeily » Support Sucks

  • jimmie77

    (@jimmie77)


    They think they are above helping you. I accidentally deleted my premium theme and website. All they would do was email me a link to use a guide to fix it. I am an 80-year-old untechie man and needed some help but talking down to me was all they were capable of doing. Don not walk but run away from them.

    • This topic was modified 2 months ago by jimmie77.
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  • Theme Author ThemeEverest

    (@themeeverest)

    Hi Jim, we have been providing you with free premium support for more than 9 months, but we had to stop since we were on mail 50+ and we don’t have the resources to provide premium support for free, we are a small company.

    You got mad at us for not installing the theme for you on your website, which we cannot do. Instead we sent you a step-by-step with images that explains you how to do it yourself.

    I hope you managed to install it by following the guide.

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