Title: Support responses?
Last modified: September 1, 2016

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# Support responses?

 *  Resolved [WP Monkey](https://wordpress.org/support/users/scdesmond/)
 * (@scdesmond)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/support-responses/)
 * I’ve put in 3 different tickets on our pop-ups no longer displaying on the site
   via your support system, with no response for weeks. My client has an account
   with you and I’ve made sure to submit the tickets with his login.
 * Is the only way to get a response to pay for Pro, or do Basic customers still
   have access to your support?
 * Thanks
 * [https://wordpress.org/plugins/optinmonster/](https://wordpress.org/plugins/optinmonster/)

Viewing 1 replies (of 1 total)

 *  [Devin Vinson](https://wordpress.org/support/users/dvinson/)
 * (@dvinson)
 * [9 years, 7 months ago](https://wordpress.org/support/topic/support-responses/#post-7720427)
 * Hi WP Monkey,
 * It looks like we only have one ticket on file for you from the 15th of August
   that received a same-day response.
 * If you drop support a message with a link to this topic and the email for your
   client we can track down what happened to the ticket.

Viewing 1 replies (of 1 total)

The topic ‘Support responses?’ is closed to new replies.

 * ![](https://ps.w.org/optinmonster/assets/icon-256x256.png?rev=1145864)
 * [Popup Builder & Popup Maker for WordPress – OptinMonster Email Marketing and Lead Generation](https://wordpress.org/plugins/optinmonster/)
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 * 1 reply
 * 2 participants
 * Last reply from: [Devin Vinson](https://wordpress.org/support/users/dvinson/)
 * Last activity: [9 years, 7 months ago](https://wordpress.org/support/topic/support-responses/#post-7720427)
 * Status: resolved