Support Response – Instagram

  • Paul Buijs

    (@paulbuijs)


    8 years ago

    Hey guys,

    Is anyone manning your support email or the forums? Instagram has not been working for me and it appears several others. Have not heard from you guys in almost a week now.

    Sorry to be such a pain. Would like this to work.

    ERROR -POST- Array ( [status] => fail [message] => Please update your Instagram app to continue posting photos )

    Logging out and back in of Instagram fixed this problem once but now the error is back and logging out does not fix it. Your help is much appreciated. – Paul

    https://wordpress.org/plugins/social-networks-auto-poster-facebook-twitter-g/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author NextScripts

    (@nextscripts)

    8 years ago

    Two possible reasons.
    1. Your image is not ok. Please make sure your posts have images and those images are not broken or corrupted, not protected by some “hot-linking” protection service and valid for Instagram posting. (I.e. not animated gifs, broken, or some weird formats like .bmp, .eps or .tif

    Also Instagram can trow this error if your image size is not acceptable. THis is especially the case if you chose not to crop your images by the plugin.

    2. You have HTML in the message format. Please post only plain text. HTML can come from tags like %RAWTEXT% or %FULLTEXT%.

    Before you say “I already saw that, it’s not related to me!”. Last week wee tried to debug 6 different sites with either “Please update your Instagram app to continue posting photos” or “Sorry, there was a problem with your request”. All 6 times it turned out that it was a problem with the image or HTML.

    dm090216

    (@dm090216)

    7 years, 4 months ago

    Im getting same message. I don’t understand the corrupt photo thing though

    Plugin Author NextScripts

    (@nextscripts)

    7 years, 4 months ago

    Please see the answer in the FAQ – #4.2:
    http://www.nextscripts.com/support-faq/#a42

Viewing 3 replies - 1 through 3 (of 3 total)
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