Support » Plugin: WooCommerce » Support Response

  • Resolved graftedin

    (@graftedin)


    What does it take to get someone to respond to a support/licensing question at woocommerce.com? I have a PAYING client that is ready to buy extensions but they have concerns over the license that I’d like to clarify. I’ve now sent 3 support requests to (https://woocommerce.com/my-account/create-a-ticket/) and NO ONE HAS RESPONDED!!!!!!!!!!!!!!!!!

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  • Plugin Support Aashik P. a11n

    (@aashik)

    Hi there!

    This forum is specifically for assistance with core WooCommerce queries, and not about WooCommerce.com.

    If you’ve already received the automated response from our ticketing system, please reply with the ticket numbers here so that we can reach out to you via email directly.

    I’ll mark this topic as solved for now. Please feel free to open a new topic if you have any other questions specific to core WooCommerce features.

    Thread Starter graftedin

    (@graftedin)

    I have gotten no emails from your system. I have strong spam filters but most are delivered to junk so I can dig through. IF you are getting flagged and not delivered its because you are doing something completely unexpected and violating a rule.

    What email address do you send support requests from?

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    As already indicated, for pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

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