Support refuses to help unless you pay.

  • mmikolas

    (@mmikolas)


    7 months ago

    My request for help was denied because they don’t record any purchases. I don’t understand why I should pay for help with my own plugin. Very bad!

Viewing 1 replies (of 1 total)
  • Plugin Author storeapps

    (@storeapps)

    7 months ago

    @mmikolas,

    We’re really sorry for the frustration you’ve experienced.

    To clarify, we usually don’t ask for purchase details with every support request. However, since your issue seemed to be related to a feature that’s only available in the Smart Manager Pro version (the paid version), we asked for license verification as part of our standard process.

    We also shared an alternative solution shortly after. Could you please check it out and give it a try? Let us know if it works for you.

    We hope this helps, and feel free to reach out if you have any other questions.

Viewing 1 replies (of 1 total)
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