Support » Plugin: Wordpress Advanced Ticket System, Elite Support Helpdesk » Support possible by email AND online at the same time?

  • Resolved John

    (@dsl225)


    Hello there, I’m new here.

    Before going further into installation I would like to know whether follow-up with clients is possible by normal email and by keeping copies of all correspondence online with relevant ticket in header. I’ve seen this way of doing with other commercial solutions like Zendesk and just wanted to know whether here it works the same way.

    Thanks for any help!

    https://wordpress.org/plugins/wats/

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