Title: Support very poor
Last modified: September 10, 2016

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# Support very poor

 *  [2016blackheath](https://wordpress.org/support/users/2016blackheath/)
 * (@2016blackheath)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/support-pook/)
 * Corporate Pro version has some easily customisable sections, but we need some
   input from support. This is not forthcoming and we are still waiting after 3 
   requests.
 * Still nothing from support, just sent 5th request
    -  This topic was modified 9 years, 8 months ago by [2016blackheath](https://wordpress.org/support/users/2016blackheath/).
    -  This topic was modified 9 years, 8 months ago by [2016blackheath](https://wordpress.org/support/users/2016blackheath/).

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Theme Author [flythemes](https://wordpress.org/support/users/fly2sky/)
 * (@fly2sky)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/support-pook/#post-8172367)
 * Hi
 * We have already answered you about your query in our forum. Have you checked 
   that ?
 * Thank You
 *  Thread Starter [2016blackheath](https://wordpress.org/support/users/2016blackheath/)
 * (@2016blackheath)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/support-pook/#post-8172424)
 * I have checked it and I acknowledge that after 5 requests and several postings
   in the Fly Themes posting you contacted me. To date nothing has actually been
   done to address my query though it has now been 23 hours since you contact me.
 *  Thread Starter [2016blackheath](https://wordpress.org/support/users/2016blackheath/)
 * (@2016blackheath)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/support-pook/#post-8172774)
 * Thank you for your response below. Please would you tell me in a little more 
   detail what I need to do or do I just delete all text ‘By’ and ‘Comments’?
 * When you say fatal error below. What does that actually mean? Could the whole
   website disappear?
 * ————————–
 * Hi
 * Go to Appearance >> Editor >> custom-functions.php >> Here you can find the text“
   By” and “Comments”. Remove this things carefully even a single mistake will gives
   fatal error.
 * Thank You
 *  Theme Author [flythemes](https://wordpress.org/support/users/fly2sky/)
 * (@fly2sky)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/support-pook/#post-8180777)
 * Hi
 * We have resolve your issue please check.
 * Thank You
 *  Thread Starter [2016blackheath](https://wordpress.org/support/users/2016blackheath/)
 * (@2016blackheath)
 * [9 years, 8 months ago](https://wordpress.org/support/topic/support-pook/#post-8186849)
 * All looks fine now. Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Support very poor’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [2016blackheath](https://wordpress.org/support/users/2016blackheath/)
 * Last activity: [9 years, 8 months ago](https://wordpress.org/support/topic/support-pook/#post-8186849)